Q: Ordered a 3 month sub. for my niece at the end of November as a Christmas gift. Already received her second box. Disappointed because I wanted her to a couple more months of mail after Christmas. Asked by Nicole P., December 2020
Thank you for your feedback. Our boxes ships each month. Since you ordered in November, you received the November and December box thus far. All boxes ship the last week of each month with the exception of the December box in hopes of arriving in time for the holidays. We apologize if there was any confusion with our timeline. Your last box will ship at the end of January. We truly hope your daughter enjoys her subscription!
Q: I just ordered this for my daughter for Christmas, will it arrive in time? Asked by Kelly K., December 2020
Yes it will
Q: Can you purchase a one time box as a Christmas gift?Asked by Elliott C., December 2019
Yes you can purchase a gift subscription for one month that will not auto renew.
Q: this will be a Christmas gift for my Granddaughter. Will it be delivered before Christmas if I ordered Nov 30th?Asked by Penny R., November 2019
Hello, yes any orders placed prior to December 17th will be shipped in time for Christmas.
Perfect! My almost-6-year old is in love. Absolutely age appropriate, super cute, and her excitement made it so worth it. I love the stay at home theme in light the current state of the world.
I really like the boxes but I do wish the hair bows were occasionally bigger. My daughter has a lot of hair and the bows get lost in it. Other than that, she loves this subscription. I appreciate the creative items chosen each month and so does she. Thank you!
I purchased a year's subscription for my five year old niece in April 2020. She loves it so much that I'll likely renew it. Also, she has two older brothers who I got boxes for, but they both get jealous because she loves her box so much more haha.... Em and Liz, please consider making a boys' version with boy accessories and dress up items! I think it would be a hit with one of my nephews who loves bowties, hats, costumes, etc but I can't find a box like that!
Adorable!! My 8 year old loves getting her box!
My daughter loved ed everything in the box!
My 8 year old daughter absolutely loves this box! She looks forward to her getting her “own mail” each month and is constantly asking me when her new Em and Liz box will come!
My daughter looks forward to receiving this box every month. I'm pretty sure I look forward to it as much or maybe even more than she does. :) Absolutely delightful!!
I loved all the gifts in my first subscription box, especially the ice cream cone headband!
EDIT: Had a issues quickly and friendly rectified after an error with shipping listing. Glad they made sure my daughter got her box but on top issued a full refund for the mistake.
ORIGINAL: So my daughter and I have been looking for subscriptions to join and we ordered this one only to be sent a cancelation notice with no info and now see they have changed they won't ship to Canada. Not good customer service at all and now I have no explanation to my child who was looking forward to this box and watched me pay and order it. May be a new box but just really not impressed how they treat customers and change shipping without even contacting us first or sending the box. Just a email to cancel with a refund no apologies or anything at all. Bad PR
My daughter loved this! In fact, it was such a hit that the box we bought for my older daughter failed miserably. We will definitely subscribe again. Keep up the great work!