Q: Hi I’m a 38C and a UK 16. Could you tell me what size to go for please?Asked by Laura M., June 2020
Q: What size would i be if I'm a 38DDAsked by Jessica C., May 2020
Q: I have just ordered the Queen Box and am wondering how it comes packaged? I want it to be a surprise so am hoping it doesn't mention lingerie anywhere on the box! Asked by Rebecca B., July 2020
Hi Rebecca! Thank you for getting in touch and for shopping with us <3
The lingerie itself always comes in custom designed gift packaging - you can check out some of the examples on our instagram page @empressmimilingerie. However, please rest assured that the packaging is delivered in a mailing bag which doesn't give anything away (many of our customers get their items delivered to offices etc). Hope this helps!
Q: Do you have sample pictures of what the difference is between the ultimate, confident and essential boxes are? What size would I order if I am a 38D and size 8 pant? Asked by Veronica S., June 2020
Not sure if my first box is my May box or my June box since I recieved my first box on June 24th.
Boxed was ordered May 17th. As of right now Cratejoy says my third box being worked on, but have only recieved my first box. Therefore the 1 star for shipping.
Quality of lingerie was nice, soft well made. I'm signed up for the Empress box and loved how all the curated items looked together. It was Daisy themed and I've always personally shyed away from white lingerie. But the way the items in boxed looked together was so nice it changed my mind on white lingerie. So 5 stars for curation, excited to see what I recieve in my future boxes.
My only advice for anyone ordering from the states would be to expect to get each box a month late, but it's well worth the wait 😍
It seems Covid has impacted many other shipments to the US but that was not my experience! I think people can be "Amazoned", we expect things next day (I know I do). But my shipments came quicker than expected. (US West coast.)
Since the items on the site were so beautiful, I ordered two sets before placing my subscription box. I received it within 2 weeks! To my surprise, my subscription box the week after. :)
...but FINALLY a lingerie company who understands that not everyone is the same size...while wearing the same size! The fully adjustable tops and bottoms are awesome! (Normally, I have to cut and sew my straps back on after removing three inches.)
Thank you for making feeling beautiful effortless!
I loved everything from the box that it came in to the detail on the lingerie. I was so excited to try it on and show it off for my fiance. He loved it as well and asked me to keep the subscription. I'm satisfied.
There was a minor issue with tracking, and with COVID delaying deliveries it made me anxious that I couldn't track the shipment. Very minor issue.
I have been a customer since September of 2019 and I love their box. I look forward to getting this gift that I give to myself every month. When I first ordered the first box I had ordered panties too big and they were very quick to get back to me and update my size. I also had a package lost in customs and they were so kind to send me a larger pack as a replacement with some extra things in it. This company is amazing!! The quality of the fabric is to die for and I cant get enough of this box it really makes me feel nice and fancy :)
Never received any product but they billed me twice. 🤬
So disappointed. I got the empress box. I ordered it on the 7th of May and it’s almost June 1st and I still haven’t seen it. I was told you have to pay extra for tracking. FYI this is also shipping from overseas so don’t expect to get it anytime soon after ordering. I’ve sent email after email and all they offered was to pause my subscription. Can’t speak to the quality of product because I wouldn’t know, I can’t get my order to me.
Hi Rachael, we are so sorry to hear that your box has not arrived with you yet.
As mentioned in our email to you today, packages usually take 5-7 business days to arrive (even when shipping from London internationally) however our carrier has advised that orders might arrive a little later than usual due to the current pandemic and this delay is unfortunately completely outside our control. National postal services in both the US and Europe are dealing with reduced teams and larger post numbers than usual. Our warehouse is also running with a reduced team for the safety of our staff so fulfilment in some cases is taking longer than usual - we are very sorry for these unforeseen circumstances.
While we offer free shipping...
I've changed my review. My package took a coyote extra weeks to get to me buuuttt I cam understand with the way things are. The outfit is perfect 👌 love the daisy theme ty
Hi! Thank you so much for getting in touch with us and we are so sorry to hear that your box has not arrived with you yet.
As mentioned in our email, packages usually take 5-7 business days to arrive however our carrier has advised that orders might arrive a little later than usual due to the current pandemic and this delay is unfortunately completely outside our control. National postal services in both the US and Europe are dealing with reduced teams and larger post numbers than usual - we are very sorry for these unforeseen circumstances.
We sincerely hope that your box arrives with you very soon. Please do keep us updated. A customer representative will be in touch with you ASAP to follow up...
I’m updating my review as I received the shipment now that they resent it to me! The box is very cute and the lingerie is very sexy and fit nice. I wish they sent tracking numbers as my area often has trouble with the mail, but overall I loved it!
Thank you for notifying us of this issue.
My apologies for the delay in replying, we give all our staff time off on the weekends hence this just came to our attention!
I believe our Customer Services team has been in touch with you regarding the redelivery of your order which had unexpected delays due to the current global health crisis - please rest assured that this redelivery has already been processed and will be on its way to you ASAP <3
In the meantime, please do not hesitate to contact us in case there is anything else we can be of assistance with.
Empress Mimi Team
I ordered 2 weeks ago and still no product. The website indicates shipping in 3-5 days ( 5-7days international). I have contacted support 2 times. No response and still no product. I am very disappointed for paying top dollar for something that has not arrived, there is no method to track the shipment, and customer support is nonexistent.
Thank you for your message and my sincerest apologies for the issues you have encountered. For clarity I will respond to these issues one by one.
- Unfortunately we have not been able to locate an email from you to our customer services team - I have just sent an email to the address registered for you (please check spam inbox just in case!) so we can ensure that we can continue communicating with you.
- With regards to the subscription, please rest assured that the package has been shipped and is on its way to you. We fulfil orders within 3-5 business days (please note due to the global pandemic extra safety measures have to be put in place) and...
I’m a c38 I ordered a L I couldn’t find the size chart. Would that be an accurate size?
Update I still have not heard from seller with multiple attempt to contact. So far not happy with my experience. It’s been awhile and still have not received box or even tracking number or a response as to an eta.
Hope this email finds you well.
I have checked and can confirm that we have received 3 emails from all you on the 20th, 24th of April and 7th of May.
We have responded to these emails however it seems like your mailbox may be putting them straight to junk - I hope this message arrives to you...
I have contacted our fulfilment team and they will be sending a new package out to you this Monday. If you receive your package beforehand please do let us know.
With regards to the sizing, we would usually recommend a size M for a 38C, however please don't worry, as per our fit guarantee should the package your receive not be the correct size we will replace your items...
Our Honey Bunny "Empress" Box comes with all the goodies you could wish for: - A slinky black bralette set (with matching panties) - Bunny ears with veil - Marabou robe - Luxury Marabou cuffs (with gold detailing) Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
The Honey Bunny "Queen" Box comes with a sexy matching lingerie set. To complete the look and for a cute twist, we include a free set of bunny ears with each order. Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
Wave goodbye to those Bridget Jones undies and say hello to this sheer sexy little number from the Honey Bunny collection. Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
The Foxy Cleopatra collection was inspired by a woman who was as gifted at ruling a Kingdom as she was in ruling the hearts of men. The Foxy Cleopatra Queen box comes with a matching luxurious bra and panty featuring a lustrous satin design on the back and stretchy luxe sheer embroidered tulle on the front
The Foxy Cleopatra collection was inspired by a woman who was as gifted at ruling a Kingdom as she was in ruling the hearts of men. The "Empress" box features a matching lingerie set with suspender belt, nipple tassels, red lace choker & luxurious stockings for the ultimate old glamour look. Every month is a surprise - if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
A box made for dreamy nights in <3
Daisy theme for a Goddess. The Empress Box comes with a suspender belt, stockings, the most adorable little socks and a matching choker.