Q: What size would i be if I'm a 38DDAsked by Jessica C., May 2020
Q: I'm a 32I would I be able to order the lingerie?Asked by Susan T., November 2020
Q: I have just ordered the Queen Box and am wondering how it comes packaged? I want it to be a surprise so am hoping it doesn't mention lingerie anywhere on the box! Asked by Rebecca B., July 2020
Hi Rebecca! Thank you for getting in touch and for shopping with us <3
The lingerie itself always comes in custom designed gift packaging - you can check out some of the examples on our instagram page @empressmimilingerie. However, please rest assured that the packaging is delivered in a mailing bag which doesn't give anything away (many of our customers get their items delivered to offices etc). Hope this helps!
Q: Hi, Can I choose to not get thongs? Thanks, MichelleAsked by Michelle, August 2019
Hello Michelle,
Thank you for getting in touch with us here at Empress Mimi.
Once you subscribe please use the Contact Seller button on our listing so we can add a note to your profile. The stylist will be notified not to include thongs in future shipments. Kindly note that we may have to skip a month (and refund the payment) for the months where the design includes thongs.
If this preference changes, you can always email us and I can have the profile changed back again. Hope this answers your question! Please do let me know if there's anything else I can be of assistance with.
Have a lovely day ahead!
Ugh cutest packaging ever. Truly feels like Xmas every month at my house. Perfect antidote to #2020.
Lingerie designs are divine - this is not your basic b**** Victorias Secret. Super original, and they throw in silk and natural fabrics in frequently for good measure. Got this as a gift originally and continued my own subscription once that one ran out becau I am addicted!
Pleasantly surprised how quickly my first box arrived! The quality and unique design of the items are amazing, I cannot wait for next month’s goodies - nor can my man ;)
It seems Covid has impacted many other shipments to the US but that was not my experience! I think people can be "Amazoned", we expect things next day (I know I do). But my shipments came quicker than expected. (US West coast.)
Since the items on the site were so beautiful, I ordered two sets before placing my subscription box. I received it within 2 weeks! To my surprise, my subscription box the week after. :)
...but FINALLY a lingerie company who understands that not everyone is the same size...while wearing the same size! The fully adjustable tops and bottoms are awesome! (Normally, I have to cut and sew my straps back on after removing three inches.)
Thank you for making feeling beautiful effortless!
I loved everything from the box that it came in to the detail on the lingerie. I was so excited to try it on and show it off for my fiance. He loved it as well and asked me to keep the subscription. I'm satisfied.
There was a minor issue with tracking, and with COVID delaying deliveries it made me anxious that I couldn't track the shipment. Very minor issue.
My box arrived quickly even though most my online shopping is delayed due to the COVID situation. The package was beautifully presented and I felt like I am opening a gift from a secret admirer :) loved my first set - feels like luxury, it’s comfortable and well made, can’t keep my hands off it the material is so nice!! The design is sexy and sophisticated and I can’t wait for the next one!
I have yet to receive my first order and I have been charged twice ... contact them previously but did not get a response on when I would receive my order or if they had even sent it out yet ... canceled my subscription . Super disappointed as my fiancé should be coming home in the next week and I was hoping to have something nice to wear for him as we make up our New Years Xmas both birthdays and Valentine’s Day ...
Box has not arrived. Confirmed in my email and my account the correct shipping address was entered. Tracking says destination is not my state. Reached out twice to company without hearing anything back. Only reason for such a negative review is lack of communication from company.
Edit: the company responded after 5 days. Will update to review contents of the box once it is received. I fully understand that transit time is not any fault of the company. Only wanted confirmation that the correct shipping information was used by the company.
Dear Jane,
Thank you for raising this issue here on Cratejoy.
I am so sorry to hear that you are experiencing all this inconvenience. Rest assured that we will fix all the misunderstandings associated with this issue. This is only happening because Cratejoy never passed the emails on to us, but we are investigating this matter now.
I will be sending you an email to followup on this. Could you reply directly to us and not via Cratejoy, please, so we can help you with all your concerns.
Your patience and understanding in this matter is greatly appreciated.
My apologies once again and looking forward to hearing from you!
They took my money for 12 months. Sent the wrong sizes per my order and say it is only for 6 months and won’t correct it.
I paid for my box in December. They quickly charged my credit card. Its been over a month now...I haven't received any tracking -The status of my order never changed from "order being prepared" which tells me it was never shipped in the first place! I sent a message to the sender twice for an update and only received automated responses that someone would get back to me.
ITS BEEN A MONTH!!!! NO Package! NO Tracking! NO Response! NO Customer Service!!!!!
I FEEL LIKE THEY STOLE MY MONEY AND REFUSE TO RESPOND TO INQUIRES ABOUT ORDERS!!! DON't FALL FOR THIS SCAM!!!!
Dear Shantelle,
Thank you for raising this issue here on Cratejoy.
I am so sorry to hear that you are experiencing all this inconvenience. Rest assured that we will fix all the misunderstandings associated with this issue.
This is only happening because Cratejoy never passed the emails on to us, but we are investigating this matter now.
I will be sending you an email regarding this matter. . Could you reply directly to us and not via Cratejoy, please, so we can help you with all your concerns?
Your patience and understanding in this matter is greatly appreciated.
My apologies once again and looking forward to hearing from you!
With Kind regards,
Lola
Never received any product but they billed me twice. 🤬
Hello there,
My sincere apologies for the inconvenience. I believe one of our customer service pixies has already been in touch with you about this issue. Hope she was able to resolve this for you.
Please do not hesitate to get in touch with us if there's anything else we can be of assistance with.
With kind regards,
Isabel
Our Honey Bunny "Empress" Box comes with all the goodies you could wish for: - A slinky black bralette set (with matching panties) - Bunny ears with veil - Marabou robe - Luxury Marabou cuffs (with gold detailing) Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
The Honey Bunny "Queen" Box comes with a sexy matching lingerie set. To complete the look and for a cute twist, we include a free set of bunny ears with each order. Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
Wave goodbye to those Bridget Jones undies and say hello to this sheer sexy little number from the Honey Bunny collection. Every month is a surprise - but if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
The Foxy Cleopatra collection was inspired by a woman who was as gifted at ruling a Kingdom as she was in ruling the hearts of men. The Foxy Cleopatra Queen box comes with a matching luxurious bra and panty featuring a lustrous satin design on the back and stretchy luxe sheer embroidered tulle on the front
The Foxy Cleopatra collection was inspired by a woman who was as gifted at ruling a Kingdom as she was in ruling the hearts of men. The "Empress" box features a matching lingerie set with suspender belt, nipple tassels, red lace choker & luxurious stockings for the ultimate old glamour look. Every month is a surprise - if there's a particular box that you would like please email our friendly customer service girl gang and they will be happy to assist in any request <3
A box made for dreamy nights in <3
Daisy theme for a Goddess. The Empress Box comes with a suspender belt, stockings, the most adorable little socks and a matching choker.