Q: Is each box a mystery and solvable or do you have to wait to solve the mystery? I ordered one from a different company and you had to get 6 or 7 months to solve the mystery. Asked by Jeanne T., September 2019
Each Finders Seekers box is a self-contained adventure that you can complete by itself. You don’t have to receive multiple boxes to the mystery and the boxes don’t have to be completed in any certain order. Cheers!
Every mystery can be solved with the contents of the box and use of the internet. No need to wait for anything eles.
Q: I'm trying to cancel this box. Nothing wrong with the product - it was fun. How do I cancel this subscription?Asked by Susan T., July 2019
You can cancel your subscription anytime by logging into your Cratejoy account or emailing us. Cheers!
How do I cancel?
Q: Kindly advise if you'll would offer shipping to United Arab Emirates, pleaseAsked by Dana A., July 2019
Thanks so much for your interest! Unfortunately, we currently only ship to locations in the United States. Cheers!
Q: So I bought this as a gift for my 74 year old mom. She's totally excited and her first box came today, but she said there were no directions...help?Asked by Sue B., June 2019
Zayani is right. When you log into the internet websites it guides you from one part of the puzzle to the next.
In the introduction letter, it says to visit a website. That website is the start of her adventure. Please note that she will need the Internet to get clues and to solve the mystery.
If your mom is on Facebook, she should join the Finders Seekers user group. It’s a great place to go for a hint from other players when you get stuck on a clue.