I was looking forward to having a fun family night with this box. Sadly, this box did not have an escape room feel, nor did it make the puzzles easy. Most of the puzzles we had to get the answer to, and instead of trying to escape something the end goal was to find something instead. I had higher expectations, I'd recommend two determined adults for this box rather than making it a family matter.
I ordered a 3 month subscription as a Christmas present, but it got somehow renewed-- I don't know how. I messaged to cancel when I saw the credit card charge and the 4th shipment had not gone out yet, but it did go out. The recipient doesn't want it.
Rachel, we’re sorry you were disappointed. In reviewing your account, I see that you specifically selected the auto-renewing gift option, something that was confirmed in your order submission and email receipt and then again when the subscription renewed. We would have gladly sent a refund and cancelled the shipments had you reached out to us after receiving the renewal notification email, but we never heard from you until 5 weeks later, after the merchandise had already been received by the recipient. We’ve gone ahead and cancelled the remaining 2 shipments and sent a refund for these.
The box was fun but I was charged twice in the same month and was sent 2 of the same boxes. When I emailed them about the issue, they refused to give me a refund. I won’t be buying any more of their boxes because I don’t trust them not to charge me when they aren’t supposed to.
Finders Seekers is a small, family-owned business that operates with highest level of integrity and customer service. Kristen submitted 2 separate orders on 2 separate days, so we shipped 2 separate boxes. Both arrived ahead of schedule and as promised. When Kristen emailed us about it, we offered to send a replacement box that wasn't a duplicate, free of charge or have the customer return the box for a refund. She declined both offers.
This box is family oriented and NOT for adults looking for a fun challenge. Most puzzles were solved within seconds of reading the clues.
Shipping issues at Christmas were not dealt with even after contacting customer service.
Jessica, I'm sorry about the shipping delay for your first box. We were able to get your box in the mail ahead of schedule, but because of COVID delays and the holiday rush, international shipping just took longer in December, something completely out of our control unfortunately. Your other two boxes were shipped ahead of schedule and arrived in a timely manner, once the holidays were over. Our puzzles are designed for adults and we don't get the feedback often that they are too easy. The content is always family-friendly (no murders or violence), but the puzzles are difficult. As you stated, the use of clues and answers does make it easy to solve the puzzles within seconds if you peek at those.
Our first box was the wrigley field case mystery from 1935 and we found it way to easy. Had to find 9 guilty individuals, through 9 different puzzles. Each puzzle took about 1-5min, and on the first few we scratched our heads because we were thinking there is no way each puzzle could be that easy and straight forward, so we looked for the next layer.. well there was no next layer, and they are that easy. I signed up for 6 boxes and regretting that now. My fingers are crossed that future boxes are more difficult.
Just finished our first box - the Hawaiian box. We are a young couple and have done many exit/puzzle type games in the past including "Exit The Game", "Unlock!", real-life escape rooms, and multiple puzzle video/board games. We completed this puzzle in less than an hour and thought it was quite underwhelming, especially at the price. We solved all puzzles without hints, other than one puzzle that we couldn't solve even after revealing the answer, due to a quality issue. There was some interesting information about the location, and average story/flow, but the puzzles weren't too unique or difficult. For half the cost, this might be worth subscribing, or maybe if you were to solve with kids/teens. Much better games/puzzles out there for $30.
I received the National Park Box. It was painfully easy. I really, really wanted to like it, but it was like the kinds of puzzles you do in elementary school. The manner in which you are supposed to solve the puzzles is obvious and the puzzles themselves are simple. On the website, they estimate 2-4 hours, but it took me less than 45 minutes. I could see this being fun for a family, but if you are looking for a challenge--keep looking. I have two more coming, as I signed up for the 3 month--so I'm hoping there is some challenge in the next boxes. All of that being said, the materials in the box are cool and visually appealing.
I'm sorry you thought our mystery was too easy. Our puzzles are designed for adults and range from moderate to difficult skill level. It takes most of our subscribers 1.5 - 3 hours to complete. If you use the hints, this makes it for a quicker play though. But I'm glad that you appreciate the quality and design of our materials. A lot of effort and thought goes into each box. We appreciate you giving us a try!
The first box never arrived. I was very excited about it, too. Then I received the email for my auto-renewal and my second box was shipping. I know that it was on auto-renewal because I wanted to wait until I received the box to see if I liked it before I canceled, but now I have been charged twice and have no box to show for it.
Hi Hannah! I'm so sorry that you haven't received your box yet. Looking at the tracking, it seems that it might have been lost in the post office's holiday shuffle. No worries, we will put a new box in the mail for you right away. If after receiving your first box you decide you don't want your account to renew, let us know and we will send a refund.
There is no way to cancel on this site. Not cool.
Laura, I’m sorry you’re having a hard time canceling. We have several easy options to do so. If you log into your Cratejoy account or Finders Seekers account there is a button that says "Cancel Subscription” or you can always email us. I looked further into your account and see that you purchased a one-time gift subscription, so it was not a renewing subscription and did not need to be cancelled. Perhaps that’s where the confusion was. We’re always happy to assist and respond within 24 hours of any inquiry sent to us.