There is no way to cancel on this site. Not cool.
Laura, I’m sorry you’re having a hard time canceling. We have several easy options to do so. If you log into your Cratejoy account or Finders Seekers account there is a button that says "Cancel Subscription” or you can always email us. I looked further into your account and see that you purchased a one-time gift subscription, so it was not a renewing subscription and did not need to be cancelled. Perhaps that’s where the confusion was. We’re always happy to assist and respond within 24 hours of any inquiry sent to us.
Our first box was the wrigley field case mystery from 1935 and we found it way to easy. Had to find 9 guilty individuals, through 9 different puzzles. Each puzzle took about 1-5min, and on the first few we scratched our heads because we were thinking there is no way each puzzle could be that easy and straight forward, so we looked for the next layer.. well there was no next layer, and they are that easy. I signed up for 6 boxes and regretting that now. My fingers are crossed that future boxes are more difficult.
Just finished our first box - the Hawaiian box. We are a young couple and have done many exit/puzzle type games in the past including "Exit The Game", "Unlock!", real-life escape rooms, and multiple puzzle video/board games. We completed this puzzle in less than an hour and thought it was quite underwhelming, especially at the price. We solved all puzzles without hints, other than one puzzle that we couldn't solve even after revealing the answer, due to a quality issue. There was some interesting information about the location, and average story/flow, but the puzzles weren't too unique or difficult. For half the cost, this might be worth subscribing, or maybe if you were to solve with kids/teens. Much better games/puzzles out there for $30.