Placed an order for my granddaughters 5 th bday August 17th and add as of Sept 4th it still has not shipped! Very disappointed and you can’t even contact anyone at cratejoy. Sent an email and no response 😕
I'm very sorry you were expecting your Kindercarton to ship immediately. Our orders for the current month close out on the 10th, unless someone contacts us for a special arrangement. Orders received after the 10th of the month are placed for the following month. We ship boxes the last week of the previous month so September boxes shipped out the last week of August. I will check our policy on Cratejoy to see if this could be made more clear. Thank you for trying out our program.