Q: Ordered in December. Supposed to ship the 7th but have heard nothingAsked by Dan T., January 2022
Hi Dan, thanks for reaching out.
January boxes will ship Friday, January 14th. Unfortunately, we encountered unexpected delays this month and for that we sincerely apologize.
Once shipped, you'll be notified via email with tracking information. Thanks so much for your patience, we hope you really enjoy the box when it arrives!
Q: Have not received my first package yet just wondering if it was shipped. Asked by Richard K., January 2022
Hi Richard, thanks for reaching out. We experienced unexpected delays with our January shipment -- we're very sorry about that. That said, please review the tracking information associated with your order that sent via email (it was delivered yesterday). If you have any questions, please let us know -- thanks again!
Q: Can you select the month to begin shipping i.e. order now and select January for first delivery? Asked by Brenda M., December 2021
Hi Brenda, yes you can change the month to receive your first Grill Masters Club subscription box when logged into your member account. If you have any issues then please contact Member Services and someone from the team will be glad to do it for you. Note: since it is currently Holiday Season 2021 we recommend you contact Member Services immediately after purchasing your subscription to ensure we do not process your shipment on the same day you made you purchase your subscription. Thank you for your question.
Q: I do not want this to ship until January 2022. Do you ship to Singapore?Asked by Jere W., December 2021
Yes we ship internationally, but additional shipping charges will apply. Also, you may be responsible for Customs charges in accordance with Singapore Customs guidelines. If you purchase a subscription after December 15 then your first shipment will be in January. If you purchase a subscription before December 15 then we recommend contacting our Member Services immediately to ensure that we do not process your December shipment and can move your first shipment date to January.
Love these boxes! Always a great surprise as we grill a lot and what’s inside are products we are trying out for the first time. We got this as a gift and enjoy a new box every month of goodies to use on our Weber grill. Highly recommend!
Thanks so much for sharing, Susan! Were so happy to hear you've enjoyed your gift subscription! We see you've had the opportunity to experience the month-over-month improvements we've made since January of 2022, and we're not stopping there. We have some exciting boxes coming up, including a first drop on a new product from BBQ Pit Boys in July...check your email for our best offer to renew your subscription, you won't be disappointed! Thanks again, Susan! 🔥
On the Rocks bourbon/ blood orange pepper is fantastic ….. dry marinated steak and chicken with it …. seared on a hot grill they were first class !!!
Hot pepper bacon jam is WOW !!! It took grilled burgers to the next level !!!
Rub & sauces are next on Baby Backs on my Big Green Egg
Great stuff !!
Items in the box were broken and had leaked on the other items in the box
Terrible customer service. I ordered a 3 month subscription. The box never arrived, and I wrote FOUR emails to the customer service email listed on the website asking for help. I did not receive a response from them. Only after I contacted my credit card company to dispute the charge did I hear anything from Grill Masters. I purchased this subscription as a gift, so this entire experience was embarrassing and frustrating
Our daughter and son-in-law got me this for Christmas. Man is the stuff great! I have made some of the recipes and used a lot of the seasonings. Very well put together.
I cancelled my subscription and I’m still getting billed despite the fact I cancelled 😡
Once again, my husband was very pleased.
Great box of fun things. Like most, some items fit my wants more than others, but I like the creativity this selection allows.
I ordered this for my husband cuz he likes to barbecue I cannot wait for us to be able to use it tonight for a barbecue we're having ribs chicken wings and we'll get to try pretty much all the spices out today and thank you very much my husband loves it
Received a broken shipment and won’t be replaced without a photo. Threw away glass bottles upon receiving so no one got hurt. Company asked for photo a week after I initially reported incident and no longer had bottle.
Hey Eric! I can see your replacement box was delivered on April 4. Our policy is to replace damaged items or boxes, regardless of whether we receive photo documentation. We only request photos of the damage because we have to submit proof to the carrier when we file a claim. Sorry that wasn't clear in our correspondence!
If you have any questions or concerns regarding your experience, please contact us by submitting a support ticket on our website. Happy grilling!
Our limited edition “Return of the BBQ Pit Boys” box featured 6 premium products and included a first drop on BBQ Pit Boys’ newest sauce, Habanero Smoke Sauce — currently only available through Grill Masters Club.
This box features a company you may have not heard of and a company that is known as a classic. Big Bob Gibson has been around for a long time and their White BBQ Sauce is a staple for BBQers. It is best on chicken. We paired that with a smaller company, Killer Cooks. They have some killer flavors with their Jamoca Grill Rub and Lower East Side Brisket Rub. As always we have our featured recipe included in the insert and more videos and recipes available for members.
With this box we went a little out of your standard BBQ flavor profile. Featuring Torchbearer Sauces' Oh My Garlic and Papaya BBQ Sauce, this box gives you some healthy and new alternatives to the same old sweet tomato based BBQ sauces. Pair that with the African Peri Peri Rub from Rub With Love and you truly have a unique flavor profile you won't get at your local hardware store. As always we have our featured recipe included in the insert.
We wanted to take the grilling classic and update it with some new flavor. Burgers will never be the same. With the Pain Is Good Smoky Maple Bacon Onion Relish and a solid All Purpose BBQ Rub from American Stockyard, you can make a tasty burger this weekend. On top of that we have our tip of the month to help keep those patties juicy and our recipe is a crazy burger you just have to see to believe.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.