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Hemp Crate Co reviewsReviews

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Hempa the Explorer Pro is BUST no bueno!

May 07, 2020
Richard S.
1 Review
Subscribed for 6 days
Overall
Quality
Curation

Bait & switch. Ordered a Hempa Explorer Pro box & received three full sized items and two travel sized items and three sample sized items. How can this be $69?? How can it even be $39 with a promo code? Look at the images as your oder and it is not aligned. Total disappointment. Very misleading & deceptive. NO THANKS!

Verified Purchase
Hemp Crate Co said...May 07, 2020

Hey Rich,

Thanks for expressing your concerns! As we discussed over email, your box was over $125 in value that you received for $39. I'll list those items that you received once more below:

Redeem Mint Tincture - $69.99
CBD Living Freeze - $29.99
Lazarus 10 Capsules - $6.99
CBDMD Bath Bomb - $6.99
Green Roads Sleepy Z Gummies - $9.99
Wallowa White Tea 50MG - $3.99
Mayderm Sport Pack - $2.99
Hemp Crate Lip Balm - $2.99

Total retail value - $126

Unfortunately CBD is still rather expensive but the costs are always decreasing and we provide the best value in the industry. Additionally, since you expressed your concerns we sent you a prepaid return label on our dime and will fully refund you once we get our product returned to us.

We're confused...

Really.....

Apr 16, 2020
Alison R.
1 Review
Subscribed for 4 days
Overall
Shipping
Quality
Curation

I ordered April 12th and received the box for March (which I knew I didn’t want). Would like a refund at this point.... not your old box no one purchased....

Verified Purchase
Hemp Crate Co said...Apr 20, 2020

Hi Alison,

We tried to reach you over email and phone to talk about this issue but we haven't gotten a reply on either. Here at Hemp Crate Co we take our customer service extremely seriously so we want to make this right for you. We do things differently here compared to most subscription boxes. Each customer gets the same general first box within their selected box, then the same second box, third box and so on. This allows us to take customers on a CBD journey and make sure each customer is exposed to a variety of products and brands while not repeating products and brands. This is why you got the same box as someone else in a different month, because everyone gets...

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