- Food & Drink
- Desserts & Cookies Jackie's Chocolate
🍫 A Sweet Surprise Every Month
The perfect treat to pamper yourself or surprise a loved one. Each month, you'll receive a scrumptious assortment of artisan chocolates including creamy truffles, chewy caramels and crunchy nuts enrobed in silky milk chocolate, decadent dark chocolate and velvety white chocolate. Approximately 15 chocolates per box.
Questions
Q: I see some of the reviews mentioning sugar free chocolate but that's not mentioned in the box description. Are they being sarcastic or is there a sugar free option?Asked by Nancy N., June 2020
Hey Nancy! We sell over 75 scrumptious sugar free treats on our website. Check 'em out here: jackieschocolate . com/collections/sugar-free
Q: Do you list the allergens at all? Would love to try this but gluten sensitive.Asked by Greg L., January 2020
Hi Greg, thank you for your interest in Jackie's Chocolate.
Unfortunately, none of our products are allergen friendly. Even though some products do not contain certain allergens, they share production equipment and cross contamination is possible. Thank you for your understanding.
Q: I was given a 3 month subscription. It has been about 6 weeks since my first box arrived. Is there a delay or do I need to do something to activate the next shipment? Thanks.Asked by Ilan G., May 2020
Hey Ilan, thank you for your order. You can log into your Cratejoy account at any time to view your tracking numbers and delivery dates. If you have any questions, feel free to reach out by email or phone (844) 522-5438.
Q: I didn't get a March box 2020. Are they going out late this month?Asked by Eileen K., March 2020
Hey Eileen, thank you for your order. You can log into your Cratejoy account at any time to view your tracking numbers and delivery dates. If you have any questions, feel free to reach out by email or phone (844) 522-5438.
My 6 month subscription was renewed in December, and I haven't received a box at all this year. I've emailed them several times to inquire. Haven't heard anything back.
Up until this issue, they were always prompt and quick to fix any issues.
Jackie's Chocolate reviewsReviews
Write a Review3.4
Average Subscriber RatingBest fudge hands down
Nov 23, 2019
Marcus B.
I thought fudge was over for me, I'm on a keto diet to manage my blood sugar. Excited my fudge finally arrived. Never thought to take a picture of me eating it..but as you can see I ate it all bought two more lbs one as a gift to a friend also managing blood sugar. He wept...no exageration best fudge ever sugar free or otherwise hands down.
What I DON'T like about Jackie's...
Nov 23, 2019
Keith S.
Best sugar free chocolate I have ever tasted - you would never know it's sugar free - the only thing I DON'T like about them, is when I run out of them.
Great Chocolates
Nov 23, 2019
Debra G.
Jackie’s Chocolates are wonderful. The wait was worth it. The sugar free chocolates are some of the best I have ever had. Rich, creamy, and delectable. Can’t wait for my next shipment.
Hit with mom
Feb 23, 2020
Lisa P.
Bought as a gift for my mother in law. She loved them!! The chocolates were beautiful and delicious. I see 3 more months for mothers day in her future :)
Verified Purchase
Poor customer service
Jan 19, 2021
Jennifer W.
I have ordered in early December and the recipient has not yet received my gift. I allowed weeks longer than the promised delivery date to elapse before contacting the seller. when inquiring, the seller was snippy and snarky in their response. The seller was unable to track my order using the tracking number provided by cratejoy, and has not worked to resolve the issue or provide any remedy. I can't speak to the quality of the product or the curation - but the customer service was rude and lacking.
Verified Purchase
Disappointed does not begin to describe.
Jan 15, 2021
Leslie G.
My order was forwarded to Jackies Chocolates for fulfillment. It was not delivered as promised, and customer service has been very poor for a resolution. There only response has been to threaten mail fraud. Can not recommend against this company more strongly.
Verified Purchase
DO NOT BUY
Jan 23, 2019
Victoria C.
SCAM ALERT. I ordered a Jackie's Chocolate subscription as a Christmas gift for my brother. I received immediate customer service when placing my order. I placed my order and was told I would be receiving a free box to try as well. I was then asked to leave a review before I even received the order. I gave three stars, because I hadn't tasted the chocolate. I told the seller that I would update the rating once my brother and I received the chocolates and had a chance to taste them. They replied by pressuring me to give me five stars. I replied saying that I was surprised that they would ask me to do that. They responded by canceling my order that same day in November WITHOUT TELLING ME. I had no idea. So I gave my brother the certificate for Christmas and he expected to receive the order (as promised) on January 5. He obviously didn't get anything so two weeks later I contacted them to ask where the order was. NO RESPONSE. This is a total scam. It appears that this company only follows through on orders for customers who give them five stars. Do yourself a favor and STAY AWAY.
Verified Purchase
Only received 1 mo. of a 3-mo. subscript
Mar 09, 2021
Julie M.
I ordered a 3-month subscription through Cratejoy for Jackie's Chocolate in late December 2020. I received my first shipment the first week of January, but it is now mid-March and I still haven't received the February shipment, nor the March one. I emailed the customer service email for Jackie's Chocolate a week ago, and they said they'd look into it, but I haven't heard anything since. I then called their customer service number, but they said that since I ordered the subscription through Cratejoy rather than directly through them, I'd have to deal with Cratejoy to resolve the problem. I looked for a customer service phone number or email for Cratejoy but couldn't find one; all I found was a series of FAQs. So I spent $89 on a 3-month subscription but only received one month. $89 for 12 chocolates, which, by the way, were nothing special.
I will never order a subscription through Cratejoy again (or Jackie's Chocolate, for that matter).
Verified Purchase
Ridiculous
Feb 20, 2019
Jake K.
Wow...what a waste. The chocolate is good but I have to email customer service to every 35-45 days and remind them to ship out my box. Boxes are typically delayed by 1 month with constant email reminders about them to ship. Bogus. Don't buy this box. Seriously. Your better off making the box yourself and sending it to yourself.
Verified Purchase
Do not order!!
Mar 17, 2021
Lexy S.
This company is a scam! Do not order from them. They will not send your boxes, and their customer service is not reachable. I ordered a 3-box subscription, and only my first box was delivered, 3 months ago. I have contacted them numerous times but cannot get an answer. They are refusing to refund me.
Verified Purchase
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