Our family looks forward to our Japan Crate Premium box each month. We love trying all the new treats and flavours.
The packaging and tracking of the package was really well made and kept real time updates! Arrive as expected.
Many would ask if a Japan Crate is worth the price? Even I have asked myself this before, but after my first box I couldn't wait for the next one. They even send an email of when its on the way so I know when those awesome snacks show up! And how can you go wrong when you get so many great flavors, that honestly remind me of my years living there.
Ufuoma, wow! It makes us very happy to hear that you had a great experienced. Thank you for your kind words. It is our pleasure to serve you. Regards. (o_ _)ﾉ彡☆
Really great service. Love the snacks and the prices. Definitely worth it!
Hi Mary! Thank you so much. We appreciate the feedback. Have a great day and Stay safe!
I finally got my December crate. Worth the wait. Heaps of snacks, lots of items that you can’t find in normal Japanese supermarkets, or even in Japan in convenience stores!
Hi Alicia! Glad that you love the treats.. :) Thanks for the feedback. We really appreciate it! Stay Safe! (＾▽＾)
I love Japan Crate! My Dad’s favorite country to visit with is Japan so this was a perfect bonding treat. We enjoy our snacks as we watch out favorite shows.
Hi Lily! Glad you enjoyed the experience with us. Thanks for the feedback! Hope to see you back again soon! (≧◡≦)
Just got my crate today! I love Japan Crate as always. My whole family looks forward to it every time. Hope no more delays in my future crates. Thank you!
Hi Roman! We can't thank you enough for your kind words! We really appreciate it. We look forward to continuing to serve you.(o_ _)ﾉ彡☆
Received my crate after a long wait. Great stuff as advertised, always a surprise with selections. Still worth the wait!
Hi Haizea! Thanks for the feedback! We're delighted to hear you are satisfied with our service. Great stuff! Have a great day! (*￣▽￣)b
My issue with customer service was resolved promptly, although it did have to be escalated to management beforehand. I am now once again a happy customer.
Hi Philip! Wow! It makes us very happy to hear that you're happy with the solution we've provided. Thank you for getting back and for your kind words. We really appreciate it. It is our pleasure to serve you. Have a great day and keep safe. (o_ _)ﾉ彡☆
I got the Doki Doki crate FINALLY and it was so sweet with stuff I honestly love so much. Though it got delayed for a long time but all is ok as long as I'm receiving it. Patience is a virtue!
Hi Anthony! Thanks for the feedback! We're delighted to hear you are satisfied with our service. Great stuff! Have a great day! (*￣▽￣)b
Q: Im allergic to gluten and dairy, is there anyway I can make sure I only get gluten and dairy free snacks? Asked by Alexandria S., May 2020
Hi there, thanks for reaching out, honestly, we don't actually offer any dietary specific crates. we cannot assure if our candies are gluten and dairy free. If you have specific allergies, then we advise against subscribing to our crates. Thank you.
This answer sucks
There is no such allergy towards gluten, if youre asking if its diet friendly, its candy.
Q: Can this box be shipped to Europe? Does each box contain a mix of candy and other goodies?Asked by Cathy A., April 2020
Hi Cathy! Thanks for reaching out. Yes we do ship to Europe. If you plan to subscribe to our Premium Crate, then yes, the content were a mix of 18-20 pieces of candies, gummies and chips with exclusive per month drinks as well. Talk soon, have a great day!
Yes! We do ship to Europe. The content of the crate depends on what you subscribe. Mainly we have Japan Premium where you will get assorted snacks and candies. Or if you prefer authentic noodles from Japan then we have the Umai crate. And other type of crate namely Doki, Kira, Gacha and Inku crates. To learn more about our products, plase feel free to visit our website. - Japan Crate
Q: How long after purchase will it arrive? Asked by Abbie L., July 2019
Hi Abbie! Hope your staying safe. Upon order we ship the crates via DHL and will only take 5-7 days before it will arrive in your location. But of course, depends on where you live. If you have other questions or just wanted to say Hi! we’re available anytime through email. Reach out and we’re more than happy to help.
They ship on a "rolling schedule" which according to their blog means if you pay by the 14th, it ships on the 20th. Pay between the 15th and 23rd, ships on the 30th. Pay after the 23rd but before the end of the month, ships on the 3rd of the following month. They do email you when it ships, but they don't provide tracking numbers. I get the email that my crate shipped on the 3rd, the first month it...
Takes up to a month. They will usually Bill the next one before that one shows up. I stopped subscribing because half the time the box was busted up in shipping and they refused to do anything about it.
I was charged for a second one just as the first one arrived, it had been a month so I'd completely forgotten about it. As for the second one its been over a month and I still haven't received it, even allowing for Christmas that doesn't make sense. Also the tracking numbers don't work. But youtubers get theirs immediately despite living further away so I guess they aren't entirely lying, you'll get special treatment and immediate delivery if you are...
Q: Can this box be sent just once as a gift?Asked by Laury M., July 2020
Yes you can choose from 3, 6, or 12 month gift options. Please select Give Gift on the page of whichever crate you'd like to gift.
If you need more help feel free to email our support team directly.
Japan Crate partnered with BANDAI NAMCO ENTERTAINMENT to transport you into the world of SWORD ART ONLINE: ALICIZATION LYCORIS! Enjoy this specially curated crate as you go on your journey with Kirito and Eugeo!
In celebration of the holidays, we’ve included premium Japanese exclusives in December’s Japan Crate! Enjoy winter time flavors like roasted chestnuts, snow themed Koala March, and much more in this month’s crate! Featured Items: Chestnut flavored Kitkats, Apple Coca Cola, Christmas Black Thunder, and Four Cheese Pizza Chips.
Japan Crate partnered with Funimation to bring delightful treats in celebration of the highly anticipated Fruits Basket anime. Enjoy this specially curated crate while watching Tohru and the Soma's journeys unfold.
Japan Crate partnered with Funimation to immerse you into the world of My Hero Academia. June’s Premium crate includes Quirk-themed candy with an exclusive MHA pin, 12-page illustrated booklet, and limited edition artwork.