Japan Crate: Experience the excitement of Japan through monthly crates!

Hi Leslie! We're glad to hear about your great experience. We're so happy that your happy with the service that we have provided. Let us know if we can ever help with anything! Cheers!

Hi Latyca! We're thrilled to know that you're loving your Umai crate. Thanks for the feedback. We really appreciate it! Enjoy your noodles! Have a great day! (*￣▽￣)b

Hi Olga! Thanks for the feedback, we really appreciate it. We're deeply sorry about your experience and for the delayed crates. We've checked and we see that we've replied in your inquiry about your missing crate last August 22nd and still awaiting for your response. Please do reached out and reply back to our support so that we can resolve the issue about your missing crate. Will wait for your response.

Hi Lisa! Thanks for the update! We appreciate the support. If you have any questions, we’re available anytime through our support email. Please reach out and we’re more than happy to help.

Hi Pedro! Thanks for reaching out and thanks for sending over your feedback! We really appreciate it. We're glad to hear about your amazing experience with your December crate. We've checked your January crate and we can see that it was shipped but due to unforeseen circumstances during our transition with our new shipping provider. Your crate was included with the batch where it didn't shipped on schedule. We're really sorry for the delay. Rest assured, your crate is in transit. You can expect an email from us very shortly with the tracking information of your crate. Have a great day!

Hi Samantha! We're thrilled to know that your son enjoyed the snacks! Happy snacking! Have a great day!(*￣▽￣)b

Hi Crystal! Thanks for your comments! Don't worry about your previous review. We get used to it already. YAy!! ヽ(o＾▽＾o)ノ We definitely love hearing feedback with our products each month. Glad you’re enjoying our crate! Have a wonderful day! ;)

Sarah,
Thank you so much for your review!
We see that you had ordered on December 2nd. On our website and in the Order Confirmation, we kindly ask that you give us 5-10 business days to fulfil your order and 5-7 business days to deliver, once your crate is handed over to the shipping courier. :)
We are just as excited as you are to receive your crate, so we really appreciate your patience while your crate is lovingly put together and handed over for shipment.
If you don't see any updates to your tracking link soon, please contact our Customer Support team so that we can look into your order further.
Thank you so much Sarah!

Hi Richard,
Thank you so much for writing in about this! I see that you ordered on December 10th.
I am terribly sorry if you were expecting your crate to be delivered sooner.
On our website, at checkout, and on your order confirmation, we ask that you wait for 5-10 business days for your crate to be lovingly processed and put together.
Once it's been fulfilled, we ask that you wait for another 5-7 business days for it to be delivered.
We also state that there are, unfortunately, slight holiday delays with some of our shipping couriers.
However, I see that your crate has been all set and ready to be picked up! We're just waiting for your shipping courier to swing by and pick it up....

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Hi Ryan! Thanks for sending over your feedback, we appreciate you very much. We’ll definitely take this into account when putting together future crates. Let us know if there is anything we can do to help. We’re available anytime through our support email. Have a great day!