Japan Crate

Japan Crate: Experience the excitement of Japan through monthly crates!


Plans as low as $25.00 $22.50 / month

Japan Crate Reviews

3.2 of 5 stars
Love this
by Lydia written Apr 28, 2018
I got this for my boyfriend for his birthday we have been planning a trip to Japan for some time but never have the money cause something comes up this is a fun way to bring treats to us while e save and wait.
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Good but...
by Alyssa written Apr 26, 2018
Japan Crate is good for food and every thing else and I loved their plum blossom chips in their April box. The thing that gets is me no tracking and the 2-6 week arrival so you have no idea when it'll be coming.
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Fun
by Systems written Apr 24, 2018
Received 1st box and it was great. It did take just over 4 weeks to get here, but they cant control that. Kids love it!
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Could be better.
by AlixBlix written Apr 13, 2018
I had ordered this before through Japan Crate themselves and I seem to remember that they gave a tracking number. I understand that customs can hold things up so I'm not that grumpy about it. But the fact that without a tracking number, we don't know what's going on without contacting the company. Can only hope that the company takes things into consideration.
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Japan Crate said...
May 27, 2018
Hey Alix, We no longer include tracking onto our shipments due to the price increase it would have on our crates. We are currently pilot testing a paid tracking option for $5 with the first month being free. If you are interested please let me know.
Tracking number
by Antoine written Apr 09, 2018
So I had ordered a japan crate at 2/28, it's 4/9 and i have yet to receive my crate. The subscription had renewed before i even receive my first crate. I would like to suggest that you bring tracking numbers back on the crate. Or atleast offer a refund.
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Japan Crate said...
May 27, 2018
Hey Antoine, We’re sorry your crate hasn’t reached you yet. Please contact our support team at info@japancrate.com and they’ll be able to take care of you.
Okay
by Nicole written Mar 30, 2018
They do take awhile to receive as they are shipped from Japan,but once they arrive they're good,have a nice variety of sweets/snacks but if you get them for 4+ months things start to repeat themselves which I didn't like...you can only eat so many rice crackers
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Japan Crate said...
May 27, 2018
Hey Nicole, We’d love to hear more of your feedback regarding our items. Please send an email to info@japancrate.com and they’ll make sure to pass your feedback along to our purchasing team.
Fail
by Robin written Mar 21, 2018
Bought a crate and never got it but atleast i got a refund, so stay away
Japan Crate said...
Mar 21, 2018
Hey Robin, We’re sorry that your crate did not reach you in the designated six week shipping period. Unfortunately it seems our crate had been delayed at customs. It is likely the crate will still deliver to you, although really late. We hope you enjoy the crate as a gift from us and that you try us out again in the future.
Not Recieved
by Kayla written Mar 20, 2018
Charged me for the second box and I still haven't got my first box...🙄
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Japan Crate said...
Mar 21, 2018
Hey Kayla, We’re sorry your crate hasn’t reached you yet. It seems your crate went out on 2/28 and our crates can take 2-4 weeks for delivery and sometimes up to six weeks depending on weather conditions and issues at customs. Unfortunately sometimes this means that subscriptions renew before the first crate is received. We’re incredibly sorry for this issue and hope you enjoy your crate when it reaches your home. If you have any additional questions please contact our support team at info@japancrate.com
Not Happy
by Amy written Mar 13, 2018
I ordered 2 different Japan candy type boxes. One being this one. They have already charged me a second time and I have not even received one box yet. The other company I’ve already received one box and my second is on the way. I started my subscription to both on the same day. The customer service for this one stinks also. Try a different one don’t waste your time and money on this particular one.
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Japan Crate said...
Mar 14, 2018
Hey Amy, I’m sorry your crate hasn’t reached you quite yet. Since our crates are shipped directly from Japan, it takes a bit longer to get to you. We appreciate your patience while waiting to receive your crate. If you have any feedback for our customer support team, we’d be happy to hear from you.
Still haven't got my order it's been for
by Michaela written Mar 12, 2018
Where is my package? Oh that's right you guys won't tell me just say you don't have tracking. How do you not have a tracking number on a package? I ordered mine last month and it's been way past the time it's supposed to arrive. How am I supposed to know if the mail man delivered it to the wrong apartment? That has happened to me before but the package had a tracking number so when it said delivered and it wasn't here I was able to find out they delivered it to the wrong person but if Japan crate doesn't have a tracking number than i don't know they the mail man messed up again. I want my crate or my money back. You guys at Japan crate need to get your stuff together. This isn't professional. No email saying when it's been shipped out or delivered or anything seems like you just don't want to responsible for undelivered crates
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