I have been receiving Japan crates since almost the very beginning of the company. In the years that I’ve been receiving crates I’ve only once had an issue, I received a crate from the previous month. Customer service was quick to refund me for that month. If your thinking about trying them out please do. You won’t be disappointed, the selection is always changing and there are always new treats to try.. Received it to Israel.
Wow, Jorge! Thank you so much for your continued loyalty & support over the years! We are glad to hear that our customer service team was able to quickly resolve the issue for you. It's customers like you who make us strive to do better and provide the best possible experience. We look forward to continuing this journey with you!
I just got my January box. They have changed the concept but still the treats are really good and there’s still good and lots of variety in the box.
Hi Elena! We are so glad to hear that you are still enjoying the goodies in your January box. It's our pleasure to continue offering you a great selection of treats and we can't wait to keep surprising you with more delicious surprises in the coming months. Thank you for your support!
I love getting random items from Japan based around a theme. The Umai Crate gives me something to look forward to every month and I get the chance to try a bunch of new foods. My wife gets the Inku crate and uses all of the cute stationery for her pen pals. For the price, it's a pretty high value for both crates.
Jessica! Wow, that's such a great experience to have! We are so glad you and your wife enjoy the products from our Umai & Inku Crates. It's wonderful to hear that you get to discover new things and also share the joy of receiving it with your wife. Thank you for being part of this journey with us, we truly appreciate your support!
Super great new snacks every month! We love the new flavors and themed surprises.
Hi Viktoria! Glad you enjoyed the experience with us. Thanks for the feedback! Hope to see you back again soon! (≧◡≦)
Easy ordering and great variety of snacks. Prompt shipping too!
Hi Jordan! We're thrilled to know about your experience! Thanks for the feedback! Have a great day! ＼(＾▽＾)／
I have been a subscriber for a year. Delivery never failed. The variety of flavors and styles is a surprise every month. For ramen lovers, nothing better.
Hi Tessa! We are so happy to have you with us for a year and thank you for your loyalty & trust! We are glad that our delivery has been consistent and that you enjoy the variety of flavors & styles that we offer. We will continue to strive to provide delicious ramen experiences every month. Thank you again for being part of our journey! (*￣▽￣)b
Great value for the Lucky crate. Lots of variety for the price! It was such a good deal. Im so glad with the replacement of my December crate. So much fun.
Hi Martin! We are so happy to hear that you liked the Lucky Crate and had a great experience with it! Thank you for your kind words and support - it means a lot to us! (o_ _)ﾉ彡☆
Lovely crate that I received. It was the Lucky crate I assume. So much items and variety of products. We look forward to receiving our Crate every month!
Hi Jennifer! Thanks for the feedback. We are delighted to hear that you love our Lucky Crate! We strive to bring the best of products and variety, and it's amazing to know that we have been able to achieve this for you. We look forward to sending more crates your way every month! (*￣▽￣)b
Wonderful snacks! My boyfriend ordered this for me and I've never been so excited to open a package.
Hi Autumn! We're so thrilled to hear your experience. Thanks for the comment! (*￣▽￣)b
Japan Crate is by far my favourite Japanese snack subscription box, because while others focus on just the classics with some seasonal products being added in, Japan Crate stays ahead of the curve and has new products each and every time for you to try.
Hi Kevin! Thank you for taking the time to leave us this kind review! We appreciate you very much! Have a great day!(*^‿^*)
I had doubts about buying a box but the truth was surprised by all the beautiful things that arrived. It's the perfect way to share with my family.
Hi John! We can't thank you enough for your kind words! We look forward to continuing to serve you.(o_ _)ﾉ彡☆
I have ordered a Japan crate and a inku crate. Both which are amazing both include amazing quality and awesome products. For the Japan crate I ate all the snacks in one day they were all so good. For the inku crate I use all the products daily. I have never been disappointed. Such an awesome product and awesome company! So excited to order a doki doki crate. Highly recommend
Hi Julie! We are so happy to hear about your experience! Thank you for the feedback. We are truly grateful. Enjoy your day! (*^‿^*)
There's some days you just don't feel right, and all of a sudden a box filled with happiness arrive at your door, this fulfillment is unbelievable, no matter if it's a box filled with snacks or kawaii items the feeling of happiness is equivalent 💖
Hi Jon! Glad to hear about your feedback. Its worth something to us. Thanks for trusting us! (*^‿^*)
Crates arrive after a long delay. Better than expected! We are so happy to have the chance to taste all of these goodies. Will purchase again for sure!
Hi Jason! We appreciate your feedback. It means something to us. Thank you for your trust.(o_ _)ﾉ彡☆
Japan crate lifts my spirits every month. I love trying delicious new flavors a day the price is so reasonable!
Hi Emily! Thank you for taking the time to leave us this kind review! We appreciate you very much! Have a great day!(*^‿^*)
My Umai crate take a long time to deliver but following it up with the customer support is a good thing. They manage to send a replacement and when I received it with the Loot Box, it was really surprising. Since I subscribe to 6 months Umai crate, now I'm looking forward to receive my Japan crate each month until I finish my remaining 4 crates. With regards to the content. Its absolutely wonderful. I love the ramen. It taste so good, I could eat it everyday. Worth the money! You just need to understand the situation as they explained in email. And also, a lot of patience.
Hi Matthius! We apologize for the current shipping issues, but please know that we are doing all in our power to find solutions and prevent more delays. Thank you for the comments. We are sincerely grateful. Enjoy your day! (o_ _)ﾉ彡☆
I subscribe to a 3 months box. A little price but totally worth it. I'm excited every month for a new box. Definitely would recommend if your willing to pay
Thanks for the feedback, April! We're delighted to hear you are satisfied with our service. Great stuff! Have a great day! (*￣▽￣)b
Adorable and nostalgic. I love giving the extras to my little nieces to share my childhood.
Hi Jade! Glad you enjoyed the experience with us. Thanks for the feedback! Hope to see you back again soon! (≧◡≦)
The price honestly isn’t that bad you get a lot of different snacks every month
Hi Erin! Thanks for your feedback, always great to hear! Have a great day! (*￣▽￣)b
Don't bother buying, this is the worst shipping doesn't even ship, been waiting for 4 boxes for 42 days, this is the worst service on crate joy, and won't even disclose shipping info
Hi Emmanuel! We apologize for the dissatisfying experience you have had with our shipping service. Your satisfaction is of utmost importance to us and we are deeply sorry that this was not the case during your experience. Our team is actively working to resolve this issue and ensure that you have a more positive experience in the future. We appreciate your patience while your crates were still in transit and understanding as we work to rectify this situation. Please let us know if there is anything else we can do to improve your experience.
japan crate has high quality products and a diy and drink plus the box is very artsy
Hi Raghad! Thanks for the feedback! We're delighted to hear you are satisfied with our service. Great stuff! Have a great day! (*￣▽￣)b
Reasons why I Love Japan Crate! There are many reasons to why I love Japan Crate. Japan Crates have always meant alot to me since I was younger. Ive been getting these crates for about 5-6 years now! I adore Japanese culture, food, snacks, and candy! There has never been a time where I was disappointed with one of your crates. There’s always something new and exciting to try, or even some favorites I have! I will never forget my first Japan Crate, having unbelievably sour lemon candies that I could not have enough of, my first matcha flavored kit kats, round whistle candies, and so much more. These crates have always brought me a sense of comfort and nostalgia, and I am always truly happy to receive them. I cannot wait for January to come so I can renew my yearly subscription again. <3, I would love for the staff to read this message from me, and maybe a message back! Thank you for all the amazing experiences over these last few years. Have an amazing New Year to all, evening, or night!
Wow Victoria! It makes us extremely delighted to hear that you had a wonderful experience. Thank you for your warm words. It is our pleasure to serve you. (*￣▽￣)b
I bought a crate that failed to show and when I reached out to customer service they rectified the problem incredibly quickly by shipping a new one. This one came without any problems and the variety of sweets to try inside were amazing! I highly recommend to anyone looking to try some new things
Hi Maria! Thanks for sending over your feedback, we appreciate you very much. Stay safe!(*^‿^*)
I love that Japan crate provides a way to get authentic Japanese snacks no matter where you live. It's such a fun and interesting way to be connected to other places! The other subscription services under Japan Crate are also great since you can get a box based on you interests, whether it be stationery, food, cute things etc.! Thank you to the team who works so hard!
Hi Marianna! We're really glad to know about your experience! Thanks for the feedback. We really appreciate it! Have a great day! ＼(＾▽＾)／
It was the same things over and over in every box. Disappointed for the price. I will look for an alternative next time.
Hi Johnny! We are sorry to hear that the crate you received didn't meet your expectations, and we are sorry if the quality of our products and snacks wasn't satisfactory. It's been a pleasure having you experience Japan Crate Premium. We do appreciate you, even though the crate wasn't the greatest experience. We appreciate your comments and acknowledge that not everyone will agree. Every month is unique, so if you decide to give Japan Crate another try in the future, get in touch with us so we can give you a nice promo code that gives a range of alternatives, from discount codes to gift items. (*^‿^*)