Q: Can I pre-order a box for when it’s available again?Asked by Julia M., April 2020
Q: Is there a way to be notified when this box is available again (as in open to new subscribers)? Or, is there a way to pre-order the next box? I live in the USA if that makes a difference.Asked by Heather E., April 2020
Not sure if this will help you, but I was looking through their website, and I was able to sign up for their newsletter there. They use it to give updates on upcoming themes and deals, so I imagine they'll announce there when they open back up. I hope it's soon. I'm also based out of the USA and found this box again after having seen it a long time ago and then lost track of it.
Q: I ordered in mid-July. I haven't gotten a box. I haven't gotten tracking information I haven't gotten a response to the three emails I sent over the past several weeks. What the heck?Asked by Katherine P., September 2020
Thanks for your order.
Your order <Kizuna Stationery Trial Box By "surface mail"> is dispatched by surface mail with NO tracking code from Japan. So we can't trace the shipping. And because of COVID-19, the international mail is unstable. Please wait for getting your box.
I'm sorry for your email without being able to reply. Your e-mail is put in the Junk-mail box, so we couldn't check your mail.
Q: Why is the shipping so expensive? I really wanted this box but 20$ for shipping is to much...Asked by Stephanie L., July 2020
Thank you for your question about the shipping fee of Kizuna box.
We are sent the box with tracking code to countries around the world using the Japan Post from Japan.
Therefore, the shipping fee is high.
In addition, we changed the shipping fee of regular purchases from 29 June 2020. The new shipping fee is USD 20 per box.
By COVID-19, Japan Post has suspended SAL flights, so all packages will be treated as "small packages with international registered mail".
By "small package", you will be able to receive the box quickly.
If Japan Post resumes the SAL flight in the future, the price may change again.
Thank you for your understanding.
This was my first Kizuna box and I love it! Everything was carefully packaged and presented. The mini flower vase was a delightful surprise, I’ve never seen a vase like that before, and the pottery is gorgeous and in keeping with the Tsuyu Rainy Season theme. All the items are lovely, and I’m already looking forward to the next one!
This was my first Kizuna Box and I absolutely LOVE it! I was so surprised at just how much stuff you get in the box. Everything was very well wrapped and nothing was damaged. As you can see from the attached photos, the pottery included was absolutely beautiful and worth every penny. I will definitely be a repeat customer. I cannot wait for my next box!
I spent three years in Japan and then moved back to the States. I was really missing Japan. This box was perfect! Got the April 2019 Sakura themed snack box. Very pretty goodies and cute post-it notes.
Amazing! Seriously the box for me as I am a foodie, stationary addict, pottery collector, and big fan of Japanese culture. I’ve never had a box that so perfectly suits me! I loved my first one so much that I ordered the August box too! The only gripe I have is the shipping fee which is $20 USD which means $26 CAD and it quickly becomes very expensive to order. Hopefully the shipping fee will go down soon as apparently the high shipping fee is because of Covid.
The March 2020 Sakura box was absolutely beautiful!!
I LOVED every single item they put in. If I had to choose my most favorite piece, I would choose the Sakura chopsticks. I use them almost every day. I love not only their beauty but also how practical they are. The pottery and the soup bowl were breathtaking!
Kizuna box has never disappointed me and I cannot wait for next months box!
Received the early spring box yesterday, perfect timing as my early spring hyacinth,daffodils,and crocus are coming up. Gorgeous pieces as always, I love the blossom plate and cup. The clothes have been a joy to use in the kitchen. And I can’t wait to try the tea!
Loved every single item in the October's box! High quality, very cute and beautiful! Recommend big time this box!
It was a great box with a lovely autumn theme. High quality items and really nice when you can't travel.
This box was a joy to receive. I am really missing being able to travel right now and the Kizuna box gave me a taste of Japan at home! Two years ago I was in Japan for my birthday (in November) so this was a little birthday treat. I will order another box for myself as a Christmas present.
Love the plates.