Q: What is the difference between the young equestrian box and the mystery box? Thank you!Asked by Cassie W., February 2021
Hello, thank you for reaching out. The Mystery Box includes fun items for horse-crazy kids, such as: age-appropriate horse-themed clothing, accessories and jewelry; posters and home décor; toys; school, art and craft supplies; books, and other fun items!
The Young Equestrian's box includes the same items as the Mystery Box, as well as items for horses, such as: tack; grooming supplies and equipment; first aid items; training tools; and much more!
If you have other questions we can answer, just ask us here and we'll get back with you as soon as possible.
Thank you :)
Partner, LaLa Horse
Q: My granddaughter received a box with a brush and feed. She doesn’t even have a horse. Can these items possibly be replaced? Thank you so much! Also, thank you for quick delivery!!! Asked by Zoey H., December 2020
Hello. Sorry that you folks received items you couldn't use but, yes, definitely, we're always, always happy to send replacement items (as we always, always want you to be 110% thrilled with your LaLa Horse experience) :) We will email you in a minute with some options we have for products we can send, so you can choose the one(s) you would like. Oh, and if you want to donate the items you couldn't use to a local horse shelter or riding academy, that would be fabulous! And thank you so much for being part of the LaLa Horse family :)
Q: I got a box but it has a horse brush and horse feed. We don’t have a horse. Can we get replacement items we can use?Asked by Whitney G., December 2020
Hello. So sorry that you received items you can't use. But no problem. We'll happily send out some replacement items in the mail to you ASAP. If you want to donate the items you can't use to a local horse rescue or riding academy, that would be wonderful. If you have questions or need anything else at all, please email us. Thank you, and, again, our apologies.
Q: Do you have any boxes that are geared towards young men that love horses?Asked by Charlie R., October 2020
Hello, Charlie! Thank you for reaching out :)
Yes, we are happy to curate something great for your young man. If you go to our subscribe page you'll see the "Horsemanship Box for Boys and Young Men." If you choose that one, you should be good to go! If you have any questions, please let us know here, or text us at 203.893.3365. Thank you!
I completely messed up when I ordered your mystery box. It was for my 8 year old niece and did not realize you need to own a horse!! I don’t remember seeing THIS IS FOR YOUR HORSE anywhere??? I tried to e-mail you/the company and explain the confusion and I wanted to cancel but NO ONE replied to my email.
Hello, Caterina. I just received your message regarding your LaLa Horse box. I am sooo sorry, but I will get replacement items out to you right away (please gift or donate the items you received that you can't use).
It looks like the problem is that the box you ordered was our Equestrian box, which is for kids who have horses. Our Mystery box is really the one you all should have, as that box is for kids who don't currently have horses.
How about we do this. I will send you out replacement items for the boxes you already received. Also, I will send you an additional Mystery box at no charge, so you can see if those items are more appropriate for you...
My daughter loved her first box! Se is looking forward to her next!
Recieved the same book in both 1st and second boxes.
Hello, Christie. Soooo sorry that we put a duplicate in your boxes. I will reach out to you via email now so that I can send you a replacement for the duplicate book (LaLa Horse is always happy to send replacement items if you receive anything that is a duplicate or that you do not like).
And, again, our apologies for the error.
I got this as a Christmas gift for my niece who LOVES LOVES horses. She is 9 years old.
It just so happened that the 2 horses that were being featured were her favorites. I was happy with the products in the box.
I only purchased one box due to being on a budget, but I know for future gift needing events, this will most likely be my go to gift for her!! As long as she still loves her horses.
Thank you so much for helping me win AWESOME AUNTIE points.
My grand daughter loved her LaLa Horse box. This was her third and she has not been disappointed. She eagerly awaits their arrival each month. The posters are beautiful horse prints. The jewelry is a nice quality. The apparel is well made and well weighted fabric. The books and magazines are age appropriate.
LaLa Horse box was the, “Best Christmas gift ever!”, per my 10 year old daughter! The box includes personal items for your horse crazy child and items for there beloved horse! Not only are the products amazing but their Customer service was outstanding!! My daughter and I highly recommend LaLa horse box, don’t hesitate purchasing for your child! Promise the smiles will be endless!
Amazing! My daughter was so excited and it's well worth the cheap price! You definitely get your money's worth.
My daughter absolutely loves the boxes. Also, I am really happy with the customer service. I had a question about when it would arrive after I subscribed and would I be billed twice in one month? The boxes are mailed in the middle of the month. I ordered at the beginning of the month. I didn't want my daughter to receive 2 boxes right in a row. I can't have a spoiled child! Not me! LOL. So I emailed the company and made arrangements to just get one for the month. I received a reply within the day and the choice was left to me. It was super easy and the email was super polite. I ordered the box as a surprise for my daughter. She is 8 years old and loves horses. The box arrived within the week and it was in a really cute, pink box! My daughter saw it on the porch when she got home from school. She brought in to me and said she just knew it was for her. She opened it and inside the box was a bunch of gifts for a horse lover. When I filled out the order, one of the questions was what was her favorite kind of horse? It was an Allapolusa horse. They actually sent her favorite horse! Of course, it was plastic but very well made and sturdy. There were a few other things in the box. I'll leave it as a surprise for you. I will...
My daughter loves horses and this is three perfect box for her. She is in love with everything and got.
My daughter absolutely loved everything in the box. As a horse person myself I can honestly say I wish they would do a box for horse owners, enthusiasts, and lovers. Everything was age appropriate, and of great quality. 5 stars ⭐️ ⭐️⭐️⭐️⭐️From me!