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Wow, really do have terrible/phantom customer service! No one exists! So luckily I was able to cancel on my own subscription!
Are you sure that you are making this review for the correct company? We pride ourselves in our outstanding customer service. We have searched in all of our records to confirm, and we never received any cancellation requests from you or any messages at all. Always happy to help with cancellations or any other request and typically our response time is well under one hour.
WAY TOO SMALL FOR TODDLERS, my son is 2 and I won't even allow him to use these until he's at least 4 years old. Not age appropriate!
Everything was fine but auto-renewing is a complete scam. I ordered a three month subscription - not lifetime.
Sorry to hear that you are unhappy. We state explicitly on our listing that our subscriptions are automatically set to auto renew, but you can cancel any time. We also sent out a notification before the renewal took place to allow plenty of time to cancel before the renewal. In addition, if you had contacted us even after that renewal we would have worked with you and been happy to refund that renewal before the next box shipped. Instead, you chose to leave a 1-star review without ever contacting us and after you received 3 more months of boxes.
I could’ve I purchased all of these items for under five dollars. A lot of these crafts we’ve already created and 90% of the box was around Christmas and we received it in January. I would actually like to discuss canceling my membership as this doesn’t seem the right product for us and what we were looking for for her son.
We will reach out to you via email. There may be some mistake, as we have not included any Christmas-related items in our boxes. December's theme was "Bears."
The first box came and ugh!
One of the 'craft' components was basically a ziplock sandwich bag with Q-Tips. Embarrassed I got it as a gift and this is the quality.
VERY DISAPPOINTED.
What a rip-off!
Not worth the $21.76 a month!!!
Q-tips were included in one of the many busy bag activities in our Winter Wonderland themed box. The snowflake STEM activity also included cards to facilitate the building of unique designs and shapes. Q-tips were chosen because they are a safe manipulative for preschoolers and have the ability to be cut into half easily by parents to allow older learners to make even more complex designs. We apologize if you do not feel that this was a good choice or are otherwise unhappy with our products. We strive for excellent customer service and satisfaction, and ask that you reach out to us directly so that we can discuss options.
It says delivered but I never received it 😔
We sent the package and the USPS is showing it was delivered to your home. Please contact us and we will be happy to take care of this. Sometimes the delivery tracking is not accurate or there is a possibility the box could have been misdelivered or even stolen. We take great pride in our customer service and if you will contact us we will gladly help. This review is the first time we have heard there was an issue with the delivery.