Crystals,Tarot and Astrology: What does next month hold in store for you! -

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havent recieved and have paid

Dec 18, 2019
Lori W.
1 Review
1 Helpful Vote
Subscribed for 22 days
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I have paid for and given as a gift...they have never recieved it and it tells them to log in to receive with no option to log in. there is no contact number on their page to discuss the issue....do not recomend, will have to watch to see if they continue to charge my account.

Verified Purchase
Magickal Earth said...Dec 18, 2019

Hi Lori, In researching your order, All of your notifications have been returned as a permanent error. So I am guessing your email address on file in incorrect. We shipped our boxes out on the tenth of this month. Your order has shipped, it is a Canada order and therefore takes a few extra days to arrive. It cleared Canadian Customs today. So it should arrive soon. We do receive inquiries daily . Our Facebook symbol and Instagram are all also on the listing page. You can always go to either of those and message us directly. Your issue in logging in may have to do with your email address not being correct. I have canceled the subscription to not renew since you...

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Not worth it

Jul 06, 2019
Noor R.
1 Review
Subscribed for 1 month
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Was very disappointed in this box only got two rocks and a tiny bag of potpourri. And for the total price including shipping Rs 4000 it was not worth it at all.

Verified Purchase
Magickal Earth said...Jul 06, 2019

Hi Noor, I looked at your order from October ( shipped in Nov) . You ordered our Crystal Only , and unfortunately because of your overseas location you were charged an additional $20.00 in shipping. So you total order was $34.99. You and I communicated and we we found a way to refund you an additional $12.99 to help with that. Making the total come to $22.00. This is still hard because of the version you ordered. Our Crystal Only product is just the Crystals Only. The Potpourri was actual a gift that we included. We are so sorry you were disappointed. I believe that month our cystals were Polychrome Jasper and Carnelian. Both of which were not inexpensive Crystals. I know it...

Seller

How low can you go?

May 10, 2019
Kristen G.
2 Reviews
2 Helpful Votes
Subscribed for 14 days
Overall
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Quality
Curation

I have been trying to get this seller to actually send me the first box, I have already paid for it and instead of returning my money they gladly accepted from my bank account, they have given me back absolutely nothing. Not the box, not my refund. So I am going to call my bank and report them for the fraud they've committed. I was hoping that this box would be good enough to restore my subscription with them. Unfortunately I found out that they don't deal with your customer service issues at all, let alone poorly. I feel that a company who doesn't follow a certain code of ethics and distributes products for mindfulness, well it doesn't seem very mindful to myself.

Verified Purchase
Magickal Earth said...May 10, 2019

Kristen, We have been trying to reach you for a very long time. Ever since you sent the first message. I have since sent you 4 emails. I left a note directly on the subscription, hoping you would see it there. I then contacted Cratejoy and they as well tried to contact you directly as they are not allowed to give me your personal information other than the information you provide to me on the subscription itself. Normally I would not respond so directly publicly but you have put us in a hard position. Apparently the email address you have on your order system is incorrect, or for some other reason our emails are not reaching you. This is true for both myself...

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