I ordered the Med. Box 3-month subscription. First Box LOVED it, the second box got lost in transit. I contacted the company and they asked me to wait...I did...a week later still not here. So they sent me a new box out. Customer service was nice to deal with but not only did I get my regular box but I also got the smaller sized box with it. I thought maybe like a sorry...Nice but didn't ask for it. The third month rolls around still no package....I guess they considered the smaller package the third month????? But I paid for the bigger box!...... It just seems like a hassle to continue to deal with. I would have prolonged my subscription but I don't have the time to continually check if the box has been shipped and I am getting what I paid for. Great idea terrible execution.
It was smaller than I expected
This box has a lot to improve on, they advertise as 100% imported candy from mexico but its not! Over half the box is either made in California or something you can get at your local grocery store in the Hispanic Isle. Gansito, tamarindo candies, Marinela cookies, and duvalin just to mention a few is what is sent to you. Maybe for the people who have NEVER tasted mexican food, but for people who have grown up surrounded by Real mexican craves, this needs improvement. Not worth the money.
Wish there was more variety within the box and fewer spicy candy/treat options.
About half of the products are chili powder covered or “flavored”
I enjoyed the crate but would have preferred more sweets then Spicey. ie. Chocolates, and fruity candy.
Hello and thanks for writing us. We greatly value your opinion and we have noted this feedback. We hope to wow you in the future with our next box!
I wasn't thrilled after I got my first box for the fact that I thought the box would be bigger, the one I got is tiny. And it was filled with little pieces of candy, like one piece of bubble gum counts as one piece, and so on. Also, the tamarind and chili covered candy is 70% of the box and I don't like those so I threw more than half of the box away. I wish there were more bigger candy instead of a few pieces of bubble gum and a few single pieces of hard candy, covered in chili powder, mind you. It's not terrible, but I expected better.
Hello and thank you so much for taking the time to give us feedback. Just to clarify, the small bubblegum or other small items are what we call “sprinkles” which means we sprinkle them on top of everything as a bonus. They don’t actually count toward the piece quantity of the box. They’re solely used as a bonus.
As for the tamarindo / or chili based items, this does tend to be a popular flavor combo with Mexican candy so many different candies incorporate tamarindo or chili in their products. Feel free to reach out to us at email@example.com<mailto:firstname.lastname@example.org> if you need any assistance.
I really liked the MexiCrate box that I received. My only complaints was that I received a lot of the same products, that weren’t very good to add. Another thing was how long it takes to ship, I waited almost a month, if not over, for my box to ship. When it got here, I was kind of disappointed. I would order again, but only one time buys.