Monthly Tokyo Snack Box

by Tokyo Snack Box
Every month, a mix of the best 25 Japanese snacks and candies, shipped from Tokyo to your door !
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Product Details

Tokyo Snack Box - The Best Japanese Snacks

Hey, I'm Baptiste, the founder of Tokyo Snack Box. I'm French but I have been living in Japan since 2017 and launched Tokyo Snack Box in September 2020 - right in the middle of the pandemic. Every month, I personnally curate new and trendy japanese snacks that I find. So, please rest assured, I make sure to only send you the best of the best!
  • High variety every month
  • Special gift from Japan
  • Best cost performance
  • Perfect Mix of Sweet and Savory Flavors
  • Awarded #1 Japanese Snack Box in France, 2021

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Reviews (1)

STAY AWAY FROM THIS RIPOFF

Oct 28, 2022
Verified Purchase
Heidee B.
7 Reviews
Subscribed for 1 month

Stay away. I place my order and it never arrived. Once reached out to customer service I was told that the package was supposedly delivered and then returned. Supposedly after being hold for over 3 weeks at the postal office. The true is that I never received nothing, neither a note for pickup at the postal office or my location. Customer service person responding said that they will not refund or resend unless I pay almost $30 for shipping. That is basically paying the box again. This is a ripoff and I will have to claim the transaction directly with my bank. Horrible experience and service.

Tokyo Snack Box said...Oct 28, 2022

Hi Heidee,
Thank you for your precious feedback. As we exchanged over emails, please allow me to describe the situation again, as you seem to be blaming Tokyo Snack Box for the fact that you didn't claim your package at the post office - for 3 weeks - after a failed delivery.
1) Here is the tracking number that can be used on the USPS website to see the full delivery details: EN210100865JP
2) As you can see, on September 26, 2022, 4:13 pm, the USPS service tried to deliver but it seems like no recipient was available, so they left a notice.
3) It was then available for pickup and re-delivery for about 3 weeks.
4) After those 3 weeks, on October 17, 2022, 9:02 am, it was flagged...

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Shipping Policy
First box ships within 5 business days of your order
Following boxes ship around the 25th of each month
Renews monthly on the 20th
We ship our boxes around the 25th of every month, 5 days after the subscription renewal. We use the Japan post (considered the best in the world!) to ship...
Cancellation & Refund Policy

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