Q: What is the cancelation policy?Asked by Maria T., May 2019
Thank you for reaching out with your question. Our policy is simple: you can cancel anytime for any reason. With that said, if you have an issue please allow us to make it right by emailing us here firstname.lastname@example.org. A real person answers every subscriber's email within 30 minutes even if it is just to say, "we received your email and will handle your request as fast as possible." Please let us know if we can be of service....
Q: We were gifted a six month subscription, received the first box a month ago but have not seen any indication that our second box has shipped or there’s any plan for the next box to ship? Asked by Ellie S., September 2019
Thanks but it’s been about that amount of time and no indication of second box shipping out. The description says they ship out the first week of every month and we should receive an email indicating it’s on the way.
I've been getting these for over a year and about every four to five weeks you should get a shipment.
Q: If I already have a book and you replace it with a different one, do I have to ship the duplicate back and pay shipping?Asked by Nina G., August 2019
You do not have to pay for shipping or ship it back. When you already have the book we try to turn it into a positive by asking that you donate the duplicate book to your local library. That way everyone wins!
Please reach out again if we can be of service. -Dan
Q: If I received as a gift a few months ago, why has it not arrived yet?Asked by Jeremy K., July 2019
Hi Jeremy, would you mind emailing us at the service address? I'm not finding you through your name. I look forward to helping further.
Hi Jeremy, it could be a number of things like an incorrect address or zip code. I'll check on it today and reach out to you through your account.
Total box value $31.19 Price on Amazon: Amazing Animals $8.39 My First Shapes $10.99 Teddy Bear, Teddy Bear! $4.99 Dora Sketch Quest $6.82
Total Box Value $52.16 Price on Amazon: Cat's Colors $14.44 Little Louie $9.78 The Bear $14.95 Wallykazam, T is for Troll $12.99
Total Box Value $41.34 Price on Amazon: Peter Powers $14.95 Carnival in a Fix $10.41 totally True Adventures $5.99 Mind Bending Mazes $9.99