Q: What is the cancelation policy?Asked by Maria T., May 2019
Thank you for reaching out with your question. Our policy is simple: you can cancel anytime for any reason. With that said, if you have an issue please allow us to make it right by emailing us here firstname.lastname@example.org. A real person answers every subscriber's email within 30 minutes even if it is just to say, "we received your email and will handle your request as fast as possible." Please let us know if we can be of service....
Q: Do you recognize St Croix USVI as being within United States?Asked by Beth C., December 2019
Q: I signed up for age 9-10, but my subscription reads newborn -2. I need to change it. I emailed the seller, but I have not received anything back yet. Confirmation 2638866061.Asked by Maggie J., December 2019
Hi Maggie, did you email our service address? I'll fix it for you immediately and send confirmation. Please reach out again if I can be of service. -Dan
Q: Do the books show different kinds of families? I'd love to get this as a gift for my new nephew, but I want to make sure that the books aren't always just showing families with a mom and a dad.Asked by April C., December 2019
I am so happy that I picked My First Reading Club for my granddaughters. They are so excited when the books come. The books are very age appropriate and very good quality. When I had a question about an order Dan,one of the co-founders got back with me right away and answered my questions. I look forward to my granddaughters getting their books from My First Reading Club for years to come.
We have been subscribed for about 3 years now and my kiddos LOVE it! Getting mail is always so exciting but when the mail contains a gift...it's 100 times more exciting! Last year my daughter started 1st grade and MFRC sent us over 1/2 the books on her required reading list through that year. So I can vouch that they are age appropriate.
My kids loved all of the books. I believe that one or two may not have been the right age group- it is helping to test my children. Thank you!
I can't honestly complain because the value far exceeds the price. However. I do wish there were an option for family type. I am a single mother and always have been. My daughter recieved a book about Dads. She doesn't have one. She's also 4 and can't read independently yet, so I read it as Grandpa instead of Dad.
This was the first sub box I ever got so I didn't even think about it. Just food for thought....
We love our first my first reading club box!!! Well packaged and great selection of books!!!
I'm writing this still waiting on the box, so the quality might be great. My issue is that it says it ships in 2 business days. It's been two weeks and it has yet to ship. I've also contacted the seller numerous times asking about an approximate delivery date and yet to receive any response. It'd be helpful if they do what they say and respond to inquiries.
Hi Elizabeth, I'm so sorry we let you down. We typically do ship within two business days but during the holiday season we must also accommodate a lot of subscribers who want their box shipped "later" so it arrives right before Christmas. It looks like your box was mixed in by mistake. With that said, we don't like to cause anyone stress so I have fully refunded your purchase but left the boxes in place. If we can do anything else to be of service to you please don't hesitate to reach out.
Nice box, but I recieved a non pic fiction book for my 2 years old kid which is beyond his age, other three were perfect!
Hi Xian, I've emailed you a number of timed without response. I tried to explain our shipping in those emails and also explain how we are on time with your shipment. Further, I answered your email within 10 minutes of you sending it so I'm not sure why you feel like you "didn't receive a response." - I wish there was something I could do to help you...
I ordered the youngest box for my 18 month old. We read a lot of boxes so I wish I had ordered up an age. To develop a love of reading, this would provide such a wide range and good quantity of books while young readers are still honing what quality of books they love.
Thank you for your kind words. We can adjust the reading level anytime you want and in fact we are happy to do it for you. If you will email me here email@example.com<mailto:firstname.lastname@example.org> I’ll make sure it is set to your preference.
If myself or anyone else at MFRC can be of service to you, please don’t hesitate to reach out.
My husband and I gave a six month subscription of this box to our niece and nephew. They loved it so much we gave them another six months! The books are great, very good variety, and they ship out and arrive in a timely fashion.
Would absolutely subscribe again!!!
I signed up over a year ago to start collecting books for my little one. For the first year shipments came within the first week or so of the month and were great. But for the past 3 months, shipments haven't been sent out until the last week - I'd already been billed for the next month before the current month even shipped out. I emailed to enquire about my July shipment and was told shipments were late due to summer and staff vacations...ok, but maybe let your subscribers know?? Then my August shipment was late - I emailed again and received no response. Finally, the first week of September, what I assume was supposed to be my August box, arrived. But it was a carbon copy of the July books. I canceled that day. I had already been billed for September, but I highly doubt I will be receiving a box for September. This started out great, with some very unique books, then customer service and selection fell. I've been researching other book subscriptions for my kids.
Hi Carly, I owe you an apology. We have struggled this summer with labor but have fixed it as of last week. Everything will be on time moving forward. We've also struck a deal with two new publishers we are really excited about. they will be delivering some critically acclaimed children's books to us across all the genres. As part of my apology (I know I can't make up for the recent mistakes completely), I would like to add three free months to your membership. I will reach out to you today with confirmation. Thank you again for your understanding and for being such a long time subscriber. If I can do anything else to be of service please don't hesitate to reach out-Dan
Total box value $31.19 Price on Amazon: Amazing Animals $8.39 My First Shapes $10.99 Teddy Bear, Teddy Bear! $4.99 Dora Sketch Quest $6.82
Total Box Value $52.16 Price on Amazon: Cat's Colors $14.44 Little Louie $9.78 The Bear $14.95 Wallykazam, T is for Troll $12.99
Total Box Value $41.34 Price on Amazon: Peter Powers $14.95 Carnival in a Fix $10.41 totally True Adventures $5.99 Mind Bending Mazes $9.99
Three or four board books (depending on size), and our semi famous beauty sample gift for mommy. Moms work hard they deserve a treat!