Totally Booked Crate is a journey through pages delivered right to your door!

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Romance books

Nov 07, 2019
Jimmy D.
1 Review
1 Helpful Vote
Subscribed for 11 months
Overall
Shipping
Quality
Curation

This was the worse experience...I had to personally contact the seller every month just so I could get a box sent out. The books were fine...but I could do without the cheap glitter teacup candles and the other Knick knacks. Honestly I only wanted the books...and even that was missing most of my year subscription
Plus- I never heard from the creator unless I contacted them myself.

Verified Purchase

Dec 12, 2018
Brittany M.
2 Reviews
5 Helpful Votes
Subscribed for 30 days
Overall

When I read the reviews for this box it sounded so amazing i couldn't wait to sign up. So I Placed my first order on November 12, 2018. Their website said the boxes usually ship out on the 25th-30th of every month...I had to message them to see what was going on by the 5th of December. Which I was told they had a problem with the books they had ordered not being delivered. (They didn't even send out an email or anything to tell everyone this) which I get things happen. But today is the 12th of December and I have yet to receive my box....have literally paid for 2 boxes. (They charge you on the 1st of every month regardless if you have recieved lasts months box or not) and still nobody has communicated why I haven't received the box I've paid for.

Verified Purchase
Totally Booked Crate said...Sep 03, 2019

With all the delays not only we have experienced, but other small boxes like mine... we have been working hard as a team to figure out how to fix these issues. We started a different shipping schedule to see if it helps us fix the delays before they happen. However, sometimes that isn't always possible. I am hoping that one day you would give us another shot. If not that is fine and understandable too. Thank you for your feedback and support of not only a small business, but a booknerd's dream. Stay awesome!

Seller

NO CUSTOMER SERVICE RESPONSE....

Jun 15, 2018
Michaila S.
12 Reviews
1 Picture
4 Helpful Votes
Subscribed for 22 days
Overall

This box seemed to have a lot of mixed reviews so I decided to try it. It never hurts to try right? I wanted to love this box i really ddid but for the price i ddnt feel like the value was there. My biggest issue though was the customer service. I had to email them asking if i was recieving this months box or next months (i wasnt sure if i missed the cut off.) i recieved NO RESPONSE but magically two days later they shipped me a box and cratejoy sent me a notification......

I have tried many subscription services so to me the non-communication just makes this subscription a disappointment to me.

Verified Purchase
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