I selected the horror box and instead got the thriller box. add claims hardcover books ; that was not the case. First shipment went out within two weeks of ordering. Current shipment has been over a month " being prepared ". Should have regarded the reviews I read before I purchased a 3 months subscription. Buyer beware.
First, the website advertises free shipping but I was charged $9 shipping (and a surprise processing fee)for a 3 month subscription. I contacted the company to ask about this and did not receive a response. The website advertised two hardcover horror books each month. My first box contained a cheap paperback. Cancelled immediately.
BOTH BOOKS ARE OVER 3 YEARS OLD. 1 BOOK HAS A BLACK MARKER DRAWN ON ALL THE PAGES - BOTH THES BOOKS WOULD BE AT THE $1 STORE - SAVE YOUR MONEY DO NOT ORDER FROM THEM - COMPLETE SCAM - REQUESTED A REFUND - IF THEY DO NOT RPELY, I AM DISPUTING MY CHARGE WITH AMEX - STAY FAR AWAY FROM THIS "CLUB"
For my husband's birthday, I thought it would
be fun to get him a three month book
subscription, and this particular one seemed
like the perfect fit for him. His first box came in
March as expected, but we have yet to receive
another shipment in the mail, almost three months later. We tried to find contact
information for this company, and we did, but it
was a little difficult. We are hoping that things
will be resolved now that we have reached out,
but needless to say, we are disappointed, and
feel that we shouldn't have to hold the hand of
this company to ensure we receive what we have paid for in full. Will we be ripped off??? I
certainly hope not, but I'm not holding my
breath at this point. Find another book
I would never have picked these titles or authors for myself, and I still wouldn’t. I kept trying to read past page thirty and couldn’t manage it. I probably won’t try another subscription book service again.
This is the ONLY way I am able to contact the company I’m subscribing through but I need to cancel any future orders and Cratejoy makes it impossible to cancel your subscriptions. I have had this subscription for a year which my mom has loved. It I hate Cratejoy so much that I just want to cancel my subscription so I never have to deal with Cratejoy ever again. I hope someone that can cancel this subscription reads this because CJ is giving me no option to contact business directly and there is no way to contact customer service.
Thanks - Hope Gray
I'm trying to figure out how this company is in business, they won't send boxes, customer support is nonexistent, I had to cancel because they charged me and won't send my first box and won't explain why, if anyone knows of another horror box subscriptions company please let me know, because this one is no good at all
This is not for me. Every book I have received I already own or would never read. Also- every box have received has been smashed and re-taped…I’m just super dissatisfied
It wasn’t thrillers
Hi Jodie, it sounds like we may have sent you the wrong genre. If you email our service address (service at my thrill club dot com), we are happy to look up what we sent and send you new books if appropriate. I look forward to helping further.
HORRIBLE!! I only received my shipment for the first month. I paid for a full year subscription and have not received anything other than that first month. I've reached out to cratejoy three different times and cannot even get someone to respond to me. THIS IS A SCAM!! DO NOT USE CRATEJOY!!
Trouble and oder a box never got it and they say they sent other one but never show up and was looking forward to read the books
Well since I never got my package and when I tried to reach out to the seller Dan only provided me a tracking number I already had. So as of right now I am paying for a service I haven’t been able to actually use.
This is a review for the 3rd shipment of a 6month subscription. I received NOTHING for the month of February. I have contacted the seller and they said they would ship something out and get me a tracking number.....and nothing. I see that my 4th order has supposedly shipped, but who knows if I’ll see that one as I’m still waiting for last months books. The shipping times for all these shipments has been abnormally long. And I live in a major city, not some town where it’s delivered by a mailman on a horse. None of the tracking numbers I get are ever valid. They go nowhere. Very dissatisfied. I want my books. Why is this so difficult?
I was sent the same tracking number over and over when it didn’t populate any information. It only ever said label created. I have been dealing with this since 11/30 and have no resolution still.
I had to give everything 1 star as I haven't received anything yet. I placed the order on November 30th and the site proudly says new orders will be shipped within two days. Great! On December 2nd I got an email saying it was being shipped and I could track my package, still great! December 8th rolls around and the tracking update still says that USPS is waiting for a label, less great. I email in to the seller and got a response very quickly, to their credit, that says Fedex asked them to wait until tomorrow (so December 9th) to ship things. Which is now confusing because the first email I got was for tracking through USPS and now I'm being told it's through Fedex. It's now December 10th and now all it says is that the box is still being prepared. I'm not great at math, but there are probably more than two days between November 30th and December 10th.
I bought this box for my Mom for Mother's Day. She likes Jon Grisham style of books. When I inquired about it, Thriller was recommended. The books that were shipped were nothing like that at all. One about the Donner Party & something else. I contacted them & they said they'd send a more "who-dunnit" style, yeah those were just as bad. Glad I only did the 3 months because my Mom is getting books she'll never read. Oh well, live & learn I guess. I'll just never be using them again.
I've been given the run around for 2 weeks now after "a simple mistake" in which they've mailed me the same set of books, they corrected it by delivering another set of the same books. So now I sit here with three thrill boxes, 6 of the same books and just taking my losses because 2 weeks of emailing for nothing is not worth it. Never spending another dime here.
I ordered a 3-month non-renewing gift subscription for Mother's day which would send her 2 hardback and one e-book per month, or 9 books in total. What a disaster! The first month 2 hardbacks and no e-books arrived. The next month, nothing arrived. I contacted TC to complain and she received an e-book. Only then did I find out that you must download and use a specific reader instead your preferred reader. Two more hardbacks arrived and no e-books. I checked my account and discovered that despite what my receipt said, they had enrolled me in an automatic renewal plan. I contacted them again, told them to cancel any renewals, and said that they still owed her 2 hardbacks and 2 ebooks. They promised to send them September 1. Guess what? It is mid-October and no books have arrived. It seemed like a great idea but I will never give a subscription gift like this again. My mother said yesterday that she no longer wants the missing books, she wants a refund!
Hi Nancy, I truly apologize for messing up your order. There is no excuse but we have just moved to a larger warehouse and updated our shipping software and it has taken much longer than expected. I have gone into your account and completely refunded your money. Apologies again, we are better than that!
Tried one box and received two books, one of which was not new. Canceled my subscription and do not recommend.
I’m sorry we let you down. Both books should have been new. If you will send me a picture of the hurt book I’m happy to replace it for free. You can send the picture here: firstname.lastname@example.org<mailto:email@example.com> I look forward to helping further. -Dan
I was told I would receive a refund for the double charge. However, I still have not received my refund and it has been 2 weeks. I am told that the representative for the company is, "on his way back to the office" or "will get it process when he gets back to the office". I am very frustrated with this!
Have already sent an email of my severe disappointment. Signed up for 3 months and 1st 2 boxes are exactly the same books. Complete waste of money. I hope someone contacts me.
I refunded the total amount of your subscription. When I went into your account to refunded your money I noticed you included your physical address twice, this is the reason you received 2 shipments of the same books. Our warehouse system read those two addresses as two orders (if you’ll notice both boxes were sent on the same day). I’m sorry you had a bad experience with us. If you need any further help please let us know.
Going on 5 months of begging them to cancel my subscription. At first it was only going to be temporary so I could get caught up but then they never stopped charging me. Then I never got anymore boxes. I've emailed them twice a month and on the verge of taking legal actions. Which is STUPID because cause it's a freaking subscription box! I guess they're great if you want the subscription for forever but good luck trying to cancel. As soon as they give me my refund for not getting any boxes since November I am DONE with them!
I was super excited to try this club because I love mystery, thrillers and horrors. I received my first box which was supposed to be horror. The movie is some cheesy B movie zombie musical. And on of the books was a women’s fiction comedy. The other book is a horror. I’m so confused by these selections and pretty disappointed. I’m just glad I had a coupon code so I only paid $10. I more than likely won’t continue my subscription. So disappointed. 😠
I would actually love this give the rating a zero. They charged me for the first month and I never received anything and they charged me again for the next month. I tried to contact them with several emails and never received a response back. I emailed any contact possible. Finally received an email and got my money back for the first month. I decided to just see if I will receive the next month. Thinking the first time was just an accident. Nope never received the next month either. I never received any packages from this monthly subscription so I had to cancel. They charged me for the second one, never received it still to this day and never got a refund either. Not worth it at all. I rather just choose my own books and movies and not go through all this hassle. Worse monthly subscription ever. I even emailed them to check to see if may they have the wrong address. Nope they have the right address, they just enjoy taking your money without sending anything out.
Received the first box which was great my son loved it. Paid for the second box and a week later I cancelled my subscription due to financial reasons. Did not get a refund which was fine but didn’t receive Dec box either. I have tried and tried to email the seller but it won’t send. I’m hoping to reach them this way. I want to reopen my account but I’m hesitant until this is resolved. Please advise