I have tried to contact the seller. It's impossible. I keep leaving messages, nobody gets back to me. Cannot check order before placing it, does not tell you how to send pictures. Sent me coupon to use on my first order after my first order was placed. Want to cancel my but there is no way to do it. HELP
I assume from your review that you never received my message via the Cratejoy system. I’m really sorry as it was to confirm safe receipt of your photo and we have already drawn Sophy 😊 (Full details of where to email your photo are given during the order process and in the confirmation email which is where you did send the photo so thank you.)
I’ve no idea about the coupon you refer to and assume this must have been sent by Cratejoy.
I am sending your first box today.
I have been charged for 3 months of subscriptions and have not received a single item!!! Furthermore, I have reached out to the seller on MULTIPLE occasions and have never received a response NOR have I been refunded for the almost $100 of my money you had no problem charging me for. I want a full refund!! This is the MOST unprofessional and worst experience I’ve had in over 30 box subscriptions through Cratejoy. Wish I could say my loyalty was rewarded.
Wrong tracking, poor excuses for items not arriving on time Or they never sent them at all and that’s probably the reason why they haven’t replied back. Completely ghosted for days without any communication about the correct tracking number or the status. I’m an emergency veterinary technician and I wanted to take these items to work with me to show my coworkers but I wouldn’t even recommend this company for anyone, unless you like to waste your money and time. The items that they print the images are low quality, both items just came apart while in the washer on the GENTAL mode.. pretty disappointed in all aspects, which really sucks because this is the only “crate” box that I wanted to subscribe to, have low or no expectations.
I am so sorry your box hasn't yet arrived. As I explained to you when you first got in touch, Covid is sometimes causing huge delays unfortunately with the shipping times over which we have no control. I can completely understand your frustration but the box was definitely shipped from here. One way or another, I will make sure you receive your box though and will always send a replacement if one does not arrive.
I reached out to you several times to find out more and about the issues on the items you received as we have not had similar feedback from other customers. You haven't responded so I am wondering if there is an issue with your emails and that is...
WHAT!?? i don't understand all of these positive reviews. Bad experience here..I have an adorable kitten. They made my cat look evil and I got a cutting board to small for even the cat to use and a tiny little baggy. No thanks!
I'm really sorry you did not like the illustration. The illustration is based off the photo provided by you. I have taken another careful look at your photo you provided and feel the drawing we made very much looks like your cat. However, I'd have loved the chance to do another one from a different photo if you weren't happy.
I'm not too sure why you thought one of the items was a cutting board. The "board" you received was actually a bamboo coaster - which was explained on the box insert.
Once again, I am sorry you were disappointed.