Wrong tracking, poor excuses for items not arriving on time Or they never sent them at all and that’s probably the reason why they haven’t replied back. Completely ghosted for days without any communication about the correct tracking number or the status. I’m an emergency veterinary technician and I wanted to take these items to work with me to show my coworkers but I wouldn’t even recommend this company for anyone, unless you like to waste your money and time. The items that they print the images are low quality, both items just came apart while in the washer on the GENTAL mode.. pretty disappointed in all aspects, which really sucks because this is the only “crate” box that I wanted to subscribe to, have low or no expectations.
I am so sorry your box hasn't yet arrived. As I explained to you when you first got in touch, Covid is sometimes causing huge delays unfortunately with the shipping times over which we have no control. I can completely understand your frustration but the box was definitely shipped from here. One way or another, I will make sure you receive your box though and will always send a replacement if one does not arrive.
I reached out to you several times to find out more and about the issues on the items you received as we have not had similar feedback from other customers. You haven't responded so I am wondering if there is an issue with your emails and that is...
WHAT!?? i don't understand all of these positive reviews. Bad experience here..I have an adorable kitten. They made my cat look evil and I got a cutting board to small for even the cat to use and a tiny little baggy. No thanks!
I'm really sorry you did not like the illustration. The illustration is based off the photo provided by you. I have taken another careful look at your photo you provided and feel the drawing we made very much looks like your cat. However, I'd have loved the chance to do another one from a different photo if you weren't happy.
I'm not too sure why you thought one of the items was a cutting board. The "board" you received was actually a bamboo coaster - which was explained on the box insert.
Once again, I am sorry you were disappointed.