Q: There are certain smells that instantly give me a migraine. Do they tell you ahead of time what the scent will be, and if so, is there an option to skip?Asked by Shiloh A., August 2019
Hello, Thank you so much for reaching out to us. Our scheduled scents for the rest of the year are listed below. You can always choose to skip a month if you have a sensitivity to any of the them. In addition, if you are concerned about a scent but don't want to skip a month, you may contact us directly at about swapping out a scent for a different scent that we have available or consider gifting the scent. We strive for customer satisfaction so please don't ever hesitate to contact us if you have any additional questions or concerns. July Watermelon, August Sea Salt & Orchid, September Apple Harvest, October Toasted Pumpkin Spice, November Cranberry Woods, December Christmas Hearth
Q: I have an allergy to perfumes. Will the items in these boxes have an affect on people with allergies, or are they really all-natural?Asked by Shayjenn, July 2019
Hello,
Thank you so much for contacting us here at Designs by Olivia Grey. In
regards to your question, our fragrance oils are a combination of all
natural essential oils and occasionally synthetic aroma chemicals when no
essential oil is available. Essential oils are pure liquids containing
aroma compounds that are removed from the seeds, flowers, leaves, roots,
and stems or bark of plants through methods such as distillation,
expression or extraction. These oils carry the distinctive essence, or
scent, of the plant it was made from and are frequently used in perfumes,
flavorings and medicines. Because essential oils are not available for
every scent we'd like to use, we may draw on synthetic aroma chemicals. We
use these concentrated compounds ONLY when no essential oil is available.
In addition, our scents are phthalate free and...
Q: How many wax melts are included in the wax melt monthly subscription?Asked by Lori J., January 2020
Hello Lori!
The wax melt subscription is one all natural wax melt delivered every
month right to your door. The scent is perfectly crafted to match the month
in which it ships. For example our current scent for January is White Sage
and Lavender and February is Chocolate Covered Strawberry.
Q: Cancel this Asked by Vickie W., July 2019
No answers yet! Be the first to help by adding an answer below.
Love my quarterly candles. Every single one is lovely. 10/10 recommend
Got my package yesterday and was surprised that I received both months because I subscribe at the end of the month! The scents are very strong and so far seem to be lasting without losing its scent! I received English Garden and Oakmoss and Amber. Personally the oakmoss isn’t my style although it still smells amazing and my husband likes it! The English garden though 😅 I swear smells exactly like April! It’s Easter early Easter morning walking out your house to a warm and drizzly morning with the wind blowing just enough of the magnolia trees scent to leave you wanting more! I absolutely love this product and can’t wait until the next shipment!
Hello Teslia!
Thank you so much for your review. We are so happy to hear how much you love the wax melts and appreciate your business!
One pack of melts is not worth the price of the box.
Hello Kelly,
Thank you so much for your review. Reviews help us grow and we take each one very seriously. Thank you for your 5 stars in shipping and quality. We are so happy you enjoyed the melt itself. It appears your unhappiness is in the price. I greatly apologize but the price and item description is listed prior to purchasing. We make sure consumers are fully aware of the products before they purchase them. To show our gratitude for trying us, we have refunded your whole order. We sincerely appreciate you giving us a try and hope you have a very safe and happy holiday! Thank you for the opportunity to allow us to grow and support our customers.
Beautiful candles. This box is worth every penny
Thank you Heidi!!! Customer satisfaction means everything to us. We are so happy to hear you love our candles and subscription box . We greatly appreciate your kind review!
Nice selection but the scents were too strong for me. They didn’t smell like essential oils,
Hello Andrea,
Thank you so much for your review. Customer satisfaction is our number one priority and we appreciate each and every one of our reviews. We are glad you were pleased with our selection as many hours of research and testing goes into each scent selected for our box. Every scent is crafted with the finest fragrance and essential oils. We never add any perfume or dyes to any of our candles. We understand everyone has their own preferences when it comes to scents and some may be stronger than others. We will definitely take your review into consideration when crafting future boxes. Thank you so much for giving us a try.
Sincerely,
Designs by Olivia Grey
I thought the candles smelled heavenly and were made with such love and care. I cannot wait to get my next shipment in the fall.
Thank you so much for your 5 star rating! Customer service is our number one priority. We hope you have been enjoying your subscription with us!
We carefully selected these Fall scents to fill your home with everything you love about Fall. October is Toasted Pumpkin November is Cranberry Woods December is Christmas Hearth
Indulge in the scents of summer with our Raspberry Sangria for July, Ocean Breeze for August and start September off with our Apple Maple Bourbon!
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