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I don't normally review things but on this occasion I feel compelled to, I subscribed at the end of May and eagerly awaited June's box, only to be disappointed that it didn't arrive. I figured it was late and waited. Then July's box also didn't arrive. So, rather than paying for a third month to get nothing I cancelled at the end of July and I've been emailing the seller since. They have responded to my understanding with: I should have the first box and that the second box was just delayed. It is now the start of September and no sign of either box or a satisfactory answer. The tracking information they provided is useless as from what I understand it's only updated once a delivery is attempted.
Update: Royal Mail confirmed the parcel was lost and full redelivery was made successfully! 🙌🏻
Thanks so much for your review here on CrateJoy. Whilst this review isn't the most favourable towards us, it's something we take seriously here!
Looking at your orders- they were indeed shipped and tracking was sent to you. We use a service called International Standard here in the UK, which is the defacto International method. To have parcels fully tracked from the United Kingdom to the USA would cost nearly as much as the box itself!
Unfortunately, in situations like these, Royal Mail has to liaise with local couriers to determine if boxes are lost- and in many cases, we've found the boxes "mysteriously show up!" right before any compensation...
Ordered nearly two months ago, still have not receive a shipment, though I've been told there are two shipments on the way, there has been no tracking number provided, and that last communication was 3 1/2 weeks ago. very poor communication. Seller no longer responding to my inquiries...
I'm really disappointed as I was excited about receiving the products offered by this seller and was looking forward to expanding my collection.
Thanks for the review, and I'm sorry for the delays to your old orders. I wanted to let you know we moved ALL of our operations back to Glasgow, so delays like these don't happen any more. Thanks to candid feedback from folks like yourself helped.
Sorry your order wasn't up to par. If there's anything I can do to make it up to you, I'd love to do so.
Thank you :)
Love all the vinyl i got the first 2 months (October and November), on december (for chrismast i assume) i got my box at the end of january but with 5 vinyl so i do not know if this was a extra gift or i should considerer two months (altough it would be missed 1 vinyl) and i still do not get my shipment of january, febreaury and march. I assume this is because i live at Peru, no so many costumers from here.... but i would love to have more feedbacks to the status.
Anyhow, i still recomened....the hand picking selection is really really good when a i get it hehehe
Thanks for the great review, Sebastian! Since your review, we've moved our handpicking back to our office, so every order now ships on the 3rd Friday of the month, every month! Sorry for the delay, and thanks for being a great customer!
I've enjoyed receiving my hand selected vinyls. Great choices. Correspondance with the guys has been friendly. Able to pick some interesting albums I've never heard whilst still being something not too radically different from my taste. I also bought some vinyl cleaning gel from them which has been superb.
Thanks for the great review, Jane! We appreciate your custom and hope to have you back with us soon!
Was looking to start a vinyl collection but was unsure where to start. The team at the Retro got back to my query within 24 hours with an informative friendly response. I decided to go ahead with the monthly record club as it is great value for money in my opinion. So far I have 12 records to date and I should be receiving my next box in two week. The records are packaged very well and sound incredible! I would definitely recommend The Retro Store!
Thanks for the great review, Scott! We appreciate your orders and hope to have you back with us soon!
Had bought records previously but had been left dissatisfied with the quality. I contacted the retro store and within a few hours they had responded to me giving me all the info I needed. I signed up for the subscription boxes and am very happy with the products received.
A brilliant, quick service from an excellent company! Would not hesitate to recommend.
Thanks for the great review, David! We appreciate your orders and hope to have you back with us soon!
I was really excited to find this box at first. With the club being overseas the records would be a little different then what are in the US. Well my packages arrived over a month late with shipments 1 and 2 together. As of writing this I still have not received the last shipment. This may just be a better box for people closer to the sellers home. I would not recommend this for anyone in the US unless you want to wait a long time.
Thanks so much for your review. I totally understand that the shipping time wasn't ideal. I do have some exciting news though! I have partnered with a record store in the USA, and with the same quality control and branding, we'll be sending out orders which will arrive within 3 days rather than 2 months starting in January!
I know your experience wasn't ideal, and I'm making changes operationally to stop it from happening again.
Thanks again :)
A selection of classics bought by a father for his sons' first record player. We sent a mix of classics as a welcome pack!
"I want everything from Prog to Cheese and everything inbetween!" - say no more!
Throw out all your records back in the day? We got you.