Handcrafted candles, soaps, eo's, lotions & potions, crystals, magick and more in a monthly box.

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Owl & Moon Apothecary Box reviewsReviews

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Poor customer Svc - items ok

Dec 30, 2019
Cher ⭐.
2 Reviews
2 Pictures
7 Helpful Votes
Subscribed for 17 days
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This box was OK. Unfortunately did not seem l worth the money, I had a question whether something may have been was left out. Contacted company (or at least try to) at least 4 separate times. I did end up cancelling. No answer ever. Sent message through Cratejoy x 2 and sent direct email x 2 . That was months ago- still even now 4 months later - No response. I always try to give the benefit of the doubt, or a chance to make corrections &; or explanation with contact. I gave plenty of time to before leaving a negative review. Extremely poor customer service..

Verified Purchase
Owl & Moon Apothecary Box said...Dec 30, 2019

Cher,

I'm so sorry you were unable to contact myself or Cratejoy to express your concerns.

I have not received any emails from you or received any notices from Cratejoy about your concerns other than your cancellation notice. You subscribed on 8/24/19, received the September Light & Lather Box which contained a candle and artisan soap on 9/5/19 and cancelled on 9/8/19. Your cancellation reason was as follows:

"Cancellation reason: Nice products, not really worth the value. 2 items? I work in a metaphysical shop and I know the value retail and wholesale. Products probably worth about 10-12$. The larger box is probably what I would prefer but have other boxes coming every month. So I will cancel. Thank. You"
Cher ⭐️"

I'm sorry you felt that our 4...

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