Hi Eric,
As we discussed, it looks like there was a delay in shipping your order because we had not received a completed customer preferences survey. According to our records, we had personally sent you an email about the survey but did not hear back. Once we received your survey, we began processing your order. Our order fulfillment turnaround time takes roughly 3-weeks but can admit sometimes differs depending on our influx of orders at any time. We've personally responded to your emails that came through to us from Cratejoy about this matter. In any case, we send our deepest apologies for the frustration and confusion caused and have issued a full refund for your dissatisfaction. Thank you for giving us a shot.

Hi Francy,
As we discussed, your box was returned to sender. We then shipped it back out once we received it. We replied to your emails, but our replies were not seen. We're glad that we were able to get your son his first box--albeit later than we hoped!--and are happy we are able to keep you on as a subscriber. Thanks so much for working through these challenges with us!

Hi Tessa,
Thank you for your review, and for alerting us to problems behind the scenes on our end. Clearly, we've got some operational difficulties resulting in missed communications. Looking over this with the team, everyone thought it was being handled by someone else. That's on us.
But that's ultimately irrelevant to the fact that you paid money and didn't receive a product in a timely manner. Per your review, I've sent the refund.
If you'd still like to receive the order, I'd be happy to make sure you get it, free of charge. If you ultimately want to continue, we'd be glad to have you.
My sincere apologies again,
Mike, CEO and Founder

Hi Rebecca,
I apologize for this mixup. According to our records, we have not received a completed customer survey for the recipient, or one that we're able to coordinate with your customer profile. As a result, we have been unable to ship the order.
Ultimately, of course, we should have followed up about this after a reasonable amount of time, and not let the order sit unfulfilled.
Given the delay here, I have gone ahead and issued a full refund. Please reach out if you'd like to resubscribe. I'd be happy to have you back, and to offer a deep discount.
Thanks so much, and my apologies again,
Mike Pontacoloni, CEO and Founder.