by Brittany, Aug 23, 2018
Not impressed. They have taken two payments but still no socks received still. Super frustrating
by Christine, Jul 18, 2018
So the good things, they have nice socks. Bad things- customer service. They forgot a pair of socks for me then said they would ship out next month, you know if I paid again, next month comes and still no forgotten socks. I'd go to another sock subscription, this one is no good with helping when an issue arrives.
Hi there Christine,
Thank you for your feedback. We are looking into this issue with our technical support team to ensure that this does not happen again to you, or any of our other sock subscribers.
As an apology, we have shipped you free replacement socks. My wife and I started Say it with a Sock because we truly do LOVE fun socks and want to share our excitement monthly, with our subscribers who also love fun socks. We hate it when our customers have a poor experience with our service as it is the opposite of what we strive to do. We hope that you accept our apology and enjoy these fun socks.