While just subscribed and awaiting my 1st box, I just wanted to pop in and share my experience with the Customer Service Department.
So, I had a problem with the 1st coupon code I had for 40%. It didn't work, but when I entered my email, I received a 30% coupon and that worked. At first, I thought nothing of it and decided to eat the cost of not getting the opportunity to use the higher of the discounted rate. Then, I decided to send an email on the off chance someone responded, because there's no #, and lo and behold, someone did.
Yesterday, I had a pleasant conversation with the rep regarding the 10% difference in the codes and this morning I woke up to an email letting me know there was a refund to my account from SingleSwag - imagine my surprise.
As stated before, I haven't received my box as yet, but so far am impressed with the level of customer care that has been meted out to me. Thank you 😃!
Excitedly and expectantly awaiting my 1st box and will be back to update the rest of the rating scale...
Although I gave it 5 stars, this month when I got my box I was quite disappointed. I have been a customer for almost close to a year now and when i received my box I got 90% duplicates of stuff I've already gotten before...I received a confirmation that I would be in fact getting the box that i was supposed to be getting , but upon receiving it i got nothing that was shown for this months box. If I'm sent an email that says I'm defiantly getting that months box, I should be getting what is shown.
I recieved 6 full item's. I like all products except one since it was a tanner! But all good quality and full size products. First box was recieved within two weeks after ordering. Second box hasnt arrived yet and its been just over two weeks since order.
My favorite item was the necklace and the infused buffer.
The box is nice, you do get a good amount of quality products. The down fall is their customer service, I canceled my box due to price but was still charged. When I contacted customer service I was told there was nothing they could do.
I loved everything that came with this box, a nice variety of items! My only negative comment would be about the chocolate bar that was included. It was not a quality brand of chocolate and it had kind of an off flavor.
Really nice products!!
I received my first box today and was a bit disappointed it had a box opened for one item and a tear in one other item. otherwise I loved the fast shipping and other things.
Although some items in their boxes are overpriced,,this is a really nice lifestyle box with lovely jewelry, snacks and bath and beauty items. I do like it and will continue my subscription.
This box was not my absolute favorite but I can see how the boxes would be awesome!
Getting my box every month makes me so happy! Its like giving myself a hug :-)
I'm usually happy with the boxes. I just wonder if they are worth $39.99.