Q: I am having problems logging on to the makeup questionnaire.Asked by Darla J., June 2019
We do not have a questionnaire yet because we allow you to pick the exact shades you like.
If you're on our social media, the spoliers are posted and allow you to comment the exact shade you like.
Q: I just subscribed and curious to what colors I need to choose from and for whatAsked by Adriana F., December 2019
Q: I had a 3 month subscription apr- June. Renewed in July for 3 more months. I still haven't received my July box. I have emailed and chatted on the app at least 4 times asking for a tracking number. Can I receive an answer or a refund ?Asked by Nicole S., August 2019
This are the same people that own beat face box, i had the same problem hit them up on that site they are on cratejoy too. They have 2 boxes on here.
The owner of slayglam has mentioned that she doesn't always receive her messages from cratejoy. I believe that is why she asks people to contact her through other ways.
I think you should put it on here if you have talked to someone 4 different times on the social media. It's funny how they say please don't put it on the crate joy site...whyshouldn't she???. People need to know that you all need to work on your customer service! Now i think that they have a great subscription, but things need to be taken care of better!!!
I apologize to hear your box is lost! We would definitely resolve the issue please message us or email us! Please do not use the cratejoy portal.
Q: I ordered on February 5th and have not received my box.Asked by Yolanda L., February 2021
Hello! Thank you for your subscription! Our boxes ship the 5th through the 25th of each month. You should be getting your tracking soon!
SlayGlam is one of my favorite Beauty Subscription Boxes! They have the best customer service. Anytime I’ve had a problem, they fix it and make it right. They have the prettiest eyeshadow palettes and usually only makeup which is my favorite part! We don’t have to worry like with Boxycharm where only the promoters get the good Boxes and products. SlayGlam gives us all equal opportunity to get the same or close to the same products. Shipping has been much longer than I’d like but they had an issue with their shipping company so they had to switch. In the past their shipping was super reliable and on time. They are a great company. Woman owned and super affordable. I love their little pink purse boxes they usually have but they are going to release a new version of it that’s a bit bigger and better! The owner is super nice and relatable. She’s down to earth and really cares about her clients and subscribers. I could go on and on about Everything I love about SlayGlam but instead you should go subscribe for yourself! You won’t regret it! I am a SlayGlam’r and proud of it. Thank you SlayGlam for being an excellent company who actually cares about their subscribers and customers. Unlike Boxycharm. Who doesn’t care. Lol You guys rock SlayGlam! Can’t wait to see what you come up with next!!
I got my first slay glam box for August and I love it. The eyeshadow palette is full of great colors. I’m a single mom on a budget so this box is perfect since I also happen to love makeup. With every box having a palette included this is just right for me. I was able to customize my lipstick and eyeliner to a color I selected. And it’s just perfect for me. I only don’t like that it takes quite a bit to arrive. But it’s worth the wait !!
the shipping and dealing with slay glam was manged very poorly, they barely answered, and when they do, they kept on promising me things that didn't happen (the box will be shipped on next Monday, on next Wednesday, at the end of next week by the latest etc.) it took them more them a month and half to ship my box, and even when i did receive (finally) my tracking email, it showed that my box wasn't shipped from the mailing center or whatever for another 3 weeks
We apologize it took so long to receive your box during the pandemic. We made a decision to cancel our May box in order to catch up. We apologize the quality was not up to par. We appreciate your subscription and thank you for your review as it helps us better our business.
Super pudełko, trochę długo czekałam ale warto było.
This was ordered as a gift; a 3 month order was placed; the first package shipped in August but it still hasn't been received and the tracking information doesn't provide any sort of update. I'm quite upset about it but my email queries haven't been responded to and there's no phone number to call for assistance. I do not have social media to reach out that way.
It's truly quite frustrating.
Feb 20, 2021 update: the tracking number I received doesn't work, supposedly things were being shipped on Feb 5th, but I still haven't recieved anything.
Didn't reply to emails for over a month, and finally contacted me today after I made a huge fuss on social media.
Basically they said with the recent Covid issues they are having an influx of emails and are trying to deal with them. The international shipping has been a major issue for them and they offered additional boxes to my order to make it right. However, I will not be changing my on star review until I start to receive the product. I will keep my review updated as things progress.
Been over a year trying to get 2 months that have been bought, they won't message back nothing :( I don't have money to loose so this is a big deal cause I live in Canada and with the conversion and the shipping it's an expensive box. Not fair to pay for something and they treat you like the plague and that YOU DID SOMETHING WRONG :(
Never received any of the 3 month subscription boxes I ordered in August 2020, still waiting in January 2021
My daughter loved the boxes - the first two were great. The third one has never shipped. I have contacted Slay several times over the last couple of months with no real response. Disappointed that they have not followed through with the last box.
It took a while to receive the box slay. I don't know if I'm going to receive for the month of May. Because I just received my first box in the last of the month of April . I will like for more information.