Q: I am having problems logging on to the makeup questionnaire.Asked by Darla J., June 2019
We do not have a questionnaire yet because we allow you to pick the exact shades you like.
If you're on our social media, the spoliers are posted and allow you to comment the exact shade you like.
Q: I had a 3 month subscription apr- June. Renewed in July for 3 more months. I still haven't received my July box. I have emailed and chatted on the app at least 4 times asking for a tracking number. Can I receive an answer or a refund ?Asked by Nicole S., August 2019
This are the same people that own beat face box, i had the same problem hit them up on that site they are on cratejoy too. They have 2 boxes on here.
The owner of slayglam has mentioned that she doesn't always receive her messages from cratejoy. I believe that is why she asks people to contact her through other ways.
I think you should put it on here if you have talked to someone 4 different times on the social media. It's funny how they say please don't put it on the crate joy site...whyshouldn't she???. People need to know that you all need to work on your customer service! Now i think that they have a great subscription, but things need to be taken care of better!!!
I apologize to hear your box is lost! We would definitely resolve the issue please message us or email us! Please do not use the cratejoy portal.
Q: Can you change the date your payment comes out like on the 2nd of each monthAsked by Paula A., February 2020
Q: Can you change your payment date to the 2nd Asked by Paula A., February 2020
Ive changed my review because I received my package yes it was a little bit late. That was the fault of a postal service and not slay glam. All of the products I received were beautiful, amazing and over all made me very happy.
You will be receiving your package. We ship all month long. If you need a due date change before the next billing cycle feel free to email us. Due to the Christmas Holidays we have a delay in our delivery times. We apologize for the inconvenience. You will be getting a tracking number. Also, you have the ability to skip a month and unskip a month if you want to wait to ensure you get your package and are 100% satisfied with our subscription. Thanks for subscribing!
the shipping and dealing with slay glam was manged very poorly, they barely answered, and when they do, they kept on promising me things that didn't happen (the box will be shipped on next Monday, on next Wednesday, at the end of next week by the latest etc.) it took them more them a month and half to ship my box, and even when i did receive (finally) my tracking email, it showed that my box wasn't shipped from the mailing center or whatever for another 3 weeks!
the products are pretty poor quality as well.
canceled after 1 month.
We apologize it took so long to receive your box during the pandemic. We made a decision to cancel our May box in order to catch up. We apologize the quality was not up to par. We appreciate your subscription and thank you for your review as it helps us better our business.
I ordered 3 months of this box for my 16 yr old. She’s been spending Quarantine experimenting with makeup (and TikTok, of course) and she has loved the bright colors and glitter that she’s received!
Best makeup beauty box ever !!!! The owner and her staff put so much effort in to put together the most unique and fun Makeup box's ever . And even during worst part of Covin 19 thay still put out there box . If you want a great makeup box this is the one
Paid for June and July. Received no box for June, now it's being blamed on software issues and no real update is being offered as to when then boxes will really be sent. I received a tracking number proving a label was created. That's it, no box. I'm contacting my bank and the BBB if this isn't resolved asap. I just want the product I paid for.
This is a shame, I really liked the only box I received in April, and I'll always support businesses owned by women. Until they default on delivering what was paid for.
I got my first slay glam box for August and I love it. The eyeshadow palette is full of great colors. I’m a single mom on a budget so this box is perfect since I also happen to love makeup. With every box having a palette included this is just right for me. I was able to customize my lipstick and eyeliner to a color I selected. And it’s just perfect for me. I only don’t like that it takes quite a bit to arrive. But it’s worth the wait !!
Shipping is horrible! They've billed me for july and i have yet to recive my june box. Theres no # to call to speak to anyone and after sending several emails they'll respond with an automated message always claiming software issues. The products were ok but their shipping makes them seem more of a scam. I cancelled my subscription and am STILL awaiting 2 boxes since they won't refund! Slay glam box you lost a good customer!
We signed up in April. I have just been billed for my 2nd 3 month subscription and I have yet to get even 1 box. I have contacted the seller numerous times (3 times by FB messenger and 2x by email) and responses are spotty at best. I even contacted them shortly before the subscription was to be renewed to make sure that I wasn't charged again but got not response. My subscription says that a shipment was sent to me June 26 but I haven't received even that one. When I contacted the seller, I was told that there was a mix up with the shipping label.
Hello Deborah, we apologize for our software error. We addressed this in many lives and on IG TV. We leave the managing and billing subscription part up to the customer so that they do not get billed automatically. You can find out more on our FAQ on our site. Subscriptions can be managed 24/7 on our website using the email and password you have created to skip, cancel or even reactivate. In short, since we paused billing for May due to COVID-19, the shipments were not stopped. Over 50% of our subscribers got two boxes. For the people who say label created, we are sorting through to ensure there are not double boxes still in order to mitigate our losses. Our emails are extremely overwhelming...
Best box so far..
I have contacted the seller both here and via email, I haven’t heard anything yet. I have not received my box, but I was notified it was shipped. I tried to track it, DHL said tracking number no good. USPS said they only have a label being generated on the 13th in Ca. I am canceling my subscription because I cannot get anyone to contact me back!