Some of the snacks were pretty good. Some were very weird.
Hi Laura! Sorry to hear you didn't enjoy everything. We understand snackers may not enjoy everything. Let us know if we can help point you in the direction to purchase more of those snack you loved. Thanks for snacking with us, we appreciate you giving SnackSack a try. Have a great 2021! :)
Lots of dietary supplements/bars and not enough fun, new snacks. One of the snacks was moldy. However, I emailed and the CrateJoy customer service responded quickly and respectfully. They even sent some extra snacks to make up for the unfortunate mistake.
Hi Gabriella! Apologies to you for an experience you didn't enjoy. The PlantFusion Rich Chocolate Protein we featured may not be for everyone, we hear you on that. It's something new that we try to sprinkle in every now and then. We're happy we were able to take care of that for you, and get some extra snacks shipped out today. That packaging issue was unfortunate, but glad we were able to resolve it for you. Have a great day, and thanks for snacking with us! :)
Luckily I bought this gift for my adult daughter who reads everything before she eats. I thought I had bought a gluten free snack pack for a gift but 2 items were clearly marked with containing wheat. Packaged nice but definitely not for someone with gluten intolerance .
Hi Sandra! Thanks for your message. After looking at your account, it appears you signed up for Classic, not our Gluten-Free SnackSack. Probably a mistake, but definitely Kristin received snacks containing gluten. What we've done is changed your remaining 2 deliveries of your 3 month gift to Gluten-Free at no charge. This way Kristin receives gluten-free snacks that she can enjoy! Feel free to reach out to us anytime via our support email if you have any questions. Apologies for any confusion! :)
This says that it is healthier snacking so I was expecting to get healthy snacks but it was filled with a lot of chocolate and cookies.
I love the snacks here and it made me really think about what I was eating outside of these snacks, because I like their choices better than my usual snacks. There was a backlog on mail and shipping was delayed for everything, but it couldn't be helped. What ultimately made me cancel my subscription was how regularly oatmeal was in the boxes. There was out meal (flavored of course) or granola in every box. Occasionally having oatmeal is understandable, but this was too much for me.
Hey LaNaria! Thanks for your feedback, we greatly value your opinion and thoughts. We're glad you enjoyed the snacking while you were with us. Your comments about the overwhelming amount of granola and/or oatmeal have been passed on directly to our curation team. We hear ya!
Thanks again for snacking with us. All the best! :)
Great customer service and packaging but I did not like the taste of most of the snacks , there was only like one snack I liked in the whole box really well
Hey Ashley, we’re so sorry to hear that you didn’t enjoy your experience last month. We would love to hear what types of snacking you enjoy, and possibly send a handful of those snacks. The last thing we want is you to be unsatisfied with SnackSack. Tell you what, we want to send you the upcoming December SnackSack as a second opportunity to find some tasty treats you enjoy. All on us! Expect an email in your inbox confirming this. If there’s any other feedback you can offer, we’re all ears! Have a wonderful holiday season! :)
Then they billed me for July. I contacted them and they said it was a shipping problem and gave me a refund for June, which was going to be my first box. Still waiting to try, but happy to get that refund.
I have been getting the vegan snack sack for about 4 months now. It has been late every month so far. The snacks are good but I have gotten a lot of repeats. There is not always a lot of variety either. The first box I got had a lot of sweet snacks. The second and third boxes were better. This most recent box had 3 bags of popcorn and then several snacks I had already received in the past. Usually the box comes with a list of what snacks came inside, but this month I did not receive one. The snacks aren't bad and I usually eat all of them but wish they would add more variety instead of having popcorn every month. One time they had hummus and that was great. I wish they would add more snacks like that.
Hi Mary, thank you for your feedback, we greatly appreciate you taking time to drop us a note. We’ve made some key changes to prevent late shipments, and you’ll definitely start noticing that immediately. We’re grateful for your patience these past few months as we navigated some growing pains. We apologize for the absent flyer in your last SnackSack, that isn’t supposed to happen. An extended quality control will be implemented to prevent this sort of thing in the future. Our snack curation team has some exciting stuff planned for you in July, and beyond. We are so looking forward to you getting your hands on your SnackSack Vegan this month. You’re going to LOVE it! (Spoiler alert 🚨...no popcorn!) ;)