The Initiate

Hi Leyna! It looks like your request didn't reach our inbox. Although that is no excuse for the lack of response, convenience is our top priority. That is why subscription terms can be managed through the Cratejoy portal at any time. This includes the option to skip a shipment. These tools are available 24 hours a day, 7 days a week.

Hi LaDonna! We are so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and we are genuinely concerned that this wasn't demonstrated here. We understand your frustration and would love the opportunity to regain your trust. Our deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments.

Hi Alexis! Your January package was returned to us due to an incorrect address but hasn't yet reached our warehouse. In these cases, we typically reach out to the member to reship, but it looks like Cratejoy has already taken care of your issue. Your February box shipped as scheduled and is still in transit. We ask that you keep an eye on your tracking for its delivery. Please understand that once packages are in the hands of the carrier, delivery is out of our hands, but we are happy to replace/reship any missing packages.

Hi Julissa! We're very sorry to hear that this has been your experience with Box of Shadows. We actually do include a very detailed guide with each of our monthly offerings, so it's very disappointing that you didn't receive one with your first box. We understand that our curated boxes may not totally make sense without the guide. Our team will be following up with you directly to make sure you are sent one. Box of Shadows services pagans worldwide who do not have access to metaphysical stores, so we want to make sure each experience is an engaging one. Thank you for being part of our Circle.

Greetings Tina! Thank you for your feedback. International shipments do occasionally take a bit longer to reach their destinations. Until we can "apparate" our packages to their destinations, we must rely on traditional shipping methods, which aren't always so speedy. Our shopping schedule is provided at every stage of the checkout experience to manage our Circle's expectations. In addition, we provide tools for witches of varying paths. Many of whom do not have the same access to metaphysical stores that others do. Our mission is to be a resource for both tools and guidance; we look forward to having the opportunity to make it up to you next month.

Greetings Joy! We're sorry to hear that you were disappointed in our May box. Unfortunately, it sounds like you could be missing some items. There should have been five items total. Please check the items you received against your contents list and reach out to us directly with any discrepancies. We'd be happy to ship them, along with a replacement for your broken bracelet.

We're sorry to hear that your experience with us didn't meet your expectations and we'd love the opportunity to make it up to next month. Blessed Be!

Unfortunately, there isn't much we can do regarding delivery once a package is in the hands of USPS. Due to the current health crisis, many shipping platforms are experiencing delays. Your local post office may be able to provide more information regarding delivery but please reach out to us directly if it does not arrive.

Greetings! We are sorry your box arrived with a missing item and have since reached out to you regarding this issue. We appreciate your patience as it may take up to 24 hours to receive a response from us.

We're very sorry to hear that you were disappointed in your March box. It seems we've missed the mark with you this time but we hope to have the opportunity to make it up to you next month. If you have any specific notes on how we can improve going forward, please feel free to reach out to us directly.

We're very sorry to hear that you were disappointed in your December box. As you may know, we provide tools for witches of many paths and modalities. Many of whom do not have the same access to metaphysical stores and resources that others may have. This means that some items may not always fall into every Circle Member's realm of work. We always recommend passing these items along to a fellow witch in need. We've missed the mark with you this time but we hope to have the opportunity to make it up to you next month. If you have any specific notes on how we can improve going forward, please feel free to reach out to us directly.

Hi Natalie! The February boxes finished shipping over the weekend and some have yet to reach their destinations. We'll be reaching out to you personally for assistance with locating your tracking information.

We are very sorry to hear that you were disappointed in your November box. The products in our boxes typically exceed the price of the box itself. Our team works hard to provide a consistent experience each month; from the carefully selected items to all the information included in our Seeker's Guide. Cleary, we've missed the mark with you this time. We hope we have the opportunity to make it up to you in the future.

Thank you for your feedback. We are sorry to hear that you did not enjoy your first Box of Shadows. We work hard to curate a box that our Circle Members will love each month. However, we are aware that it is impossible to please every Circle Member every time. We greatly apologize if we've missed the mark. Please reach out to us and let us know how we can make Box of Shadows better going forward.

We are very sorry to hear that you were disappointed in your July box. Our boxes are not only the sum of the items inside but also all of the time, energy, and resources that go into crafting an experience for our members. We work hard to provide a consistent experience each month; from the carefully selected items to all the information included in our Seeker's Guide. Cleary, we've missed the mark with you this time.
​Please reach out to us via email for assistance with your account. ​

We work hard each month to provide a consistent experience for our Circle Members. Cleary, we've missed the mark this time. Our Circle Members satisfaction is our top priority.

Our Circle Members are very important to us. Feedback from all channels is taken into consideration when curating your experience. We seem to have missed the mark this time. However, we are working very hard to make sure that we continue to provide the experience our Circle Members have become accustomed to.