Q: You let people try it on. But is it cleaned? Or some type of protocol in place so we don't catch anything. Asked by Ashley R., February 2021
Q: How do I change the bra size??Asked by Michelle B., December 2019
Please email us your updated sizes- your stylist will notate your account. Thank you!
The Lingerie Box
Q: How do I change my bra size??Asked by Michelle B., November 2019
Please email us with your new size and we will update your prefernces. If you need to determine a best size – your stylist can call you or correspond via email, whichever you prefer.
Please let us know if you have any questions.
The Lingerie Box
Q: Gow do I change addressAsked by Faye S., July 2019
Please log onto your Cratejoy account to modify/ update ashipping information.
Please log onto your Cratejoy account to modify/ update shipping information- or you can also send us an email at. Please include the full name of the subscription.
The product was beautiful. I wish there was a better way to ask for specific styles and easier to change sizes.
I have tried this box several times now...and the sets never match. Not the same color, pattern, or brand. Over it. Canceling and moving on.
Update. I am a normal size. Very common, size large actually. I tried this box a few years ago, and again recently, and not one time did my sets ever match.
We are very sorry to hear that you were not happy with your shipments. We normally try to send matching sets but there are times we don't have availability in all sizes. Our inventory changes daily and we do offer free exchanges. If items are unworn and with original tags attached, please email our customer service and request a return label to exchange the sets.
I am very pleased with my first box. The set was beautiful, materials are high quality, and everything fits very well. I purchased it as a little treat for myself and was not disappointed.
Very high quality and comfortable lingerie that fit my style!
Every month I'm looking forward to the box. Excellent quality and variety of things. Very satisfied with the subscription.
I love the colors and lace! The bras are all sexy, lacy, and fit wonderfully! I like the panties sit gigh on my hips. I need hi cuts or hipsters after c-section scars. They fit well, and look sexy and lacey! I have been delited with all the boxes you've sent! Keep them coming!
I have been experimenting with subscription boxes recently and for the most part i have not yet had an experience that wow'd me until my Lingerie Box arrived. PERFECT!!! The quality was noteworthy and the fit was incredible...I would post pics if I could! Pure candy, I hope my next box will be even better because now I can barely wait.
Great customer service. I emailed them after my order to explain I'm an 'off' size. Quick response and an awesome set that fit me.
I loved it!!!