I contacted seller when product was received , Unfortunately they did not respond. I did not want to review without giving ample time for a reply. As three months have passed I would not recommend . As the product was received damaged and the free bottle opener was not given ( as offered for purchasing three months ) I feel there are better options that can be found . My biggest concern is dealing with a company that does not stand behind their product.
Thank you for your feedback! We apologize that your experience did not start out as expected. At the Hop Heads Beer Club we work hard to bring you the very best beer we can find every month along with excellent customer service. We are committed to helping improve your experience and have reached out to you via email to help find a solution that will make you happy!
The Hop Heads Beer Club
Not sure if they went out of business but I haven’t received any of the boxes and they haven’t responded to my emails.
I placed an order in early December and it was never received. I contacted Customer Service and they provided me shipping information. Still haven't received, so I followed up with Customer Service and they told me they have no record of order. So I am cancelling and do not recommend this club.
I wish there was another way to contact the seller. Lots of communication issues that could be fixed to make this a better buy. I purchased on May 24th hoping it would reach my father in law by June 20th. Seems like An adequate amount of time. I haven’t even received a response from the seller. For 150$ I would expect more on the communication front (On the sellers part). Like order confirmation when originally purchased, along with shipping details and timing, also an email stating that shipment has gone out. I feel like I just have a random person my 150$ and have absolutely no certainty that I’ll actually get the Product to my father-in-law for Father’s Day gift. Sucks even more now that I have to dish out more money and ship it out something completely different...hoping it’ll be received on time. What I thought would be an easy Father’s Day gift turned out to be a pain. Overall, I think it would be a fabulous product if we ever received It and communication was 100 % better.