Q: I cancelled this 3 months ago. Why do u continue to bill me and send me product????? Also y isn't their a phone number?Asked by Barbara H., April 2021
Thank you for reaching out! Please email us at support@theketobox dot com so we can look into your account and make sure you were not charged incorrectly :)
Q: This is for my mom who is a insulin diabetic .... Would this box be good for her?Asked by Sandra M., December 2019
The lower glycemic nature of the snacks may be better for her, and will probably provide some snacks that she won't need insulin to cover. However, some of the snacks may be specifically geared towards a low-carb high-fat diet, so that may not be the right fit, unless she is underweight or actually following an extremely low carb diet. (What diabetics consider a low carb diet is often a lot more carbs than the keto diet.)
Q: How many net carbs per snack? Asked by Jenna T., August 2019
Net carbs vary per snack item but they generally state exactly how many net carbs per serving on the front of the packaging.
Q: I need to cancel. I’m not having any luck. Please help Asked by Amy K., December 2019
I am experiencing the same thing. It's not showing up on my subscription list, so I don't know how to cancel it. I don't want to pay for it another month.
i can not sign in to cancel... mine isn't even on subscription and they charged me
I only received one box before I canceled my subscription. I've eaten about 5 items and all but 1 were delicious. However for $40 I thought I would receive more items. If you have the $$, go for it!
We were thoroughly pleased with all of the items that we received! We have already started a list of what we would like to purchase in the future!
I'm never subscribing to any monthly box again because of how poor my experience was. I ordered over a month ago and still haven't received my box. Says delivered, camera dosen't lie, it never came. I feel scammed and the keto box and mail service keeps pointing fingers at each other. I'm out $55 and feel stupid for splurging
How did I like my keto crate? I would be able to tell you and review it had I received it it’s been over two months I’ve not received it I’ve called and complained and they just keep stalling it then finally I got a notice from USPS that it was ready to ship they were just waiting for it two weeks went by and they never received it at this point all I can consider is that this company is just a scam I had other subscription come companies and I don’t wait months to get the first box snackcrate for one superb service now if I ever receive my box I will gladly come in here and change my review no matter what the wait is ridiculous But you’re asking me to review something so I’m not God and you know I got got it because I complained what does that sound like to you
Hi Rose, so sorry to hear that you haven't had the best experience with your Keto Box! I did just look into your account and it looks like you signed up in February for our March Keto Box. All of our boxes ship out on the same day of March 5th and your box is scheduled to ship alongside everyone else's box on the 5th of this month. We do understand the frustration of having to wait so long for your box but you had signed up when our February Keto Box was already sold out due to high demand! Again, many apologies we are not able to ship your box sooner but we ship everyones box on the same day of March 5th. Please...
Every product was very good or different and I love that! Being able to try new products I may never have realized that were available for a Keto lifestyle. My only suggestion is that this box contained too many sweet products and not enough of snacksn that would be like potatoe chips or crackers. The meat stick by Fire Creek was good, I think it just needed some more of a balance. Thanx!
I have been a Keto Box Subscriber since January 2020 and I absolutely love it! For those who say it takes days to get an email reply, their automated response does says 24-48 hours and that's accurate. Anytime I have emailed them with a question or issue it has been resolved, be patient and they will help you. As for the box itself, I live in Canada and it only takes me about 1-week to get my box, even during the Covid-19 pandemic!!! The products are amazing and most of them you can't get in Canada so it's pretty awesome to have such a great variety. With the exchange rate it's about $65-$70 per box with shipping but as a 2-year Keto follower it's well worth it. Give The Keto Box a try, it's like christmas or your birthday every month!
The box itself was ok. It was nice to try different products before I spent the money on them. The price is more than the product is worth. Cancelling is a nightmare....I cancelled on the 14th of the month after having the subscription for about 3-4 months. I received a cancellation email that said if I cancelled on or after the 15th of the month, I might still get a box and had 3 days to request a refund. It was 11:00am on the 14th, I'm in the clear right? Nope, still was charged and didn't realize it until I got a box on my porch. Emailed the company was told since I started the subscription and then cancelled on the same day, the refund didn't apply. Did this CSR even look at me account? Is my account even cancelled? Maybe it was my fault for not following up but I felt that since their email specified cancelling on the 15th and I did so on the 14th, I was ok. I lost my trust in this company and my money. I found this to be very shady business practices.
For me who can’t have a lot of caffeine. I think it had to much chocolate stuff in it. Also I don’t drink caffeine drinks so the energy drink that was sent to me I couldn’t use. But overall it was neat.
Hi Shauna! Thank you for the kind review and feedback. We are glad to hear that you are enjoying your subscription.
Worst customer experience I have ever experienced. They take days to respond. I subscribed to this service back in January expecting to get the February box some time in February. I have yet to receive it and after a week of trying to figure out where my shipment is, we are nowhere near resolving it. I've already been charged for March, fingers crossed i get this one. I do plan on cancelling and going to another Keto service. So so disappointed with these guys.
Thank you for reaching out. This is definitely not the experience we want for you to have. Please message us directly via Facebook or Instagram and we would be happy to help resolve this for you.
Love these keto box! I’ve been receiving this box for a couple months and love the variety of products in this amazing box! If you are on a ketogenic lifestyle, this is perfect to try a variety of products without buying a ton at a time! They shop quickly, the products are of high quality and the customer service is top notch! 🖤
This box was jam packed with 11 full sized snacks including a syrup from ChocZero, a chocolate smart cake from Smart Bun, 2 keto cookies and a full bag of wafers from High Key!
This past box contains 10 full sized snacks with the highlight being chocolate dipped almonds! There is also a new mug cake, a fudge brownie baking mix, a cookie from Mmmly and more chocolates from Ross Co.
Another box with 11 full sized snacks! This box contains a subscriber favorite in Keto Bark, a blondies baking mix from Good Dee's, a nush cake and Jimmy bar!
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