Q: I unfortunately cannot eat products made with chocolate. Can substitutions be made so that I can eat everything in the boxes that I purchase?Asked by Velvet C., August 2019
Our boxes are pre-packaged so it is difficult to make adjustments to the contents, but as long as you notify us in advance of placing an order we can make substitutions for you.
In order to figure that out, you'll have to ask the trytreats team themselves as they're actually the ones handling this subscription box
Q: How long does it takes for the box to arrive? Asked by Christianna H., April 2020
Thanks for your question! We usually ship the following business day, and shipment can be 3-7 business days in the US and about 10-14 business days to most locations overseas.
My May 2020 box was sent out on the 12 of May and now it is June and still hasn't arrived.
Q: When does the box ship?Asked by Paula G., December 2019
We ship orders the following business day after the order is received
Never... going on 4 weeks late for the 2nd month in a row
Q: I have a pretty uncommon food allergy (blue food dye.) Is it possible to get a box without blue food dye? Asked by Consumedatoaster, September 2021
Hi there! If you have allergies, we recommend against subscribing to Treats at the moment, as some of the snacks in the boxes contain common allergens.
So I’ve talked to Roger at Treats who is the owner and I’m going to give him a chance to make my experience better. There will definitely be an update, but so far I will say that I’m content.
Update: Just received my treat boxes n overall I’m for sure a lot happier with them. The only thing is it’s super hot out and shipping chocolate in a hot delivery truck...... pretty sure it’s obvious. So I’m a little disappointed and really hope they will take into account the seasons and where the boxes are being shipped. Other then that I’m pleasantly surprised and glad I gave them a chance at redemption. 😆 Even though I was super bummed about something that was replaced, I absolutely loved the replacement! Now I’m going to have to think about renewing my subscription and making room in my fridge for the whole box (just in case).
Thank you for your feedback and for giving us a chance to provide you a better treats experience, Lauren! We appreciate it!
Thanks again and have a great day!
The shipping was really quick, and the treats tasted pretty good too. I'd say its a good deal for someone who wants to try a subscription box without paying a massive amount of money.
Hummin, thank you for the great review! We're so happy you loved your experience. Cheer!
Amazing. I love the different countries.
Thanks so much for your feedback! Looking forward to your next box!
Fun for the whole family. Will order again
Thank you for your wonderful feedback. We're glad that you and your family had fun with our box of treats.
I may not have loved the entire box, but the point was to try things I may not have chosen myself. My family really enjoyed the candy!
Hi Shannon, Thank you so much for taking the time to leave us this amazing review.
We at Try Treats aim to have our customers experience different snacks around the world and that is what made it worth it.
Great snack choices! Posted pics on IG and got comments from my friends abroad. They recognize the snacks, so that speaks for the authenticity.
Hey Florence, We really appreciate your feedback and we're looking forward to your next Treats box. Thank you!
Love them the best ive had
Thank you so much for this wonderful review! Rest assured that we will not stop improving our products and service as well so that we can give joy to all of our customers.
I really enjoy these Treat boxes. Being able to try treats from around th world is something I never would have been able to do without them. Thanks
We appreciate your effort in leaving us this great review, Cyndy! We're also glad to know that you enjoyed your treats! Thank you and stay safe!
We loved everything about Treats! From the snacks to the customer service communication. I highly recommend.
Wow, we were blown away by your positive words, Rose. We always strive to improve not just our snacks but also our communication when it comes to customer service. Once again, we’re very grateful for customers like you and hope you stick with us for years to come!
It's a fun activity for our family. We got to experience different snacks from around the world. Everything was delish
Thanks for the awesome review, Harold! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
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