Q: I unfortunately cannot eat products made with chocolate. Can substitutions be made so that I can eat everything in the boxes that I purchase?Asked by Velvet C., August 2019
Our boxes are pre-packaged so it is difficult to make adjustments to the contents, but as long as you notify us in advance of placing an order we can make substitutions for you.
In order to figure that out, you'll have to ask the trytreats team themselves as they're actually the ones handling this subscription box
Q: How long does it takes for the box to arrive? Asked by Christianna H., April 2020
Thanks for your question! We usually ship the following business day, and shipment can be 3-7 business days in the US and about 10-14 business days to most locations overseas.
My May 2020 box was sent out on the 12 of May and now it is June and still hasn't arrived.
Q: When does the box ship?Asked by Paula G., December 2019
We ship orders the following business day after the order is received
Never... going on 4 weeks late for the 2nd month in a row
Q: I have tried to order a subscription. It told me that it did not go through with the order, but my bank notified me that your payment has gone through. Please assist me?Asked by Ebeth V., March 2021
We're sorry to hear about that. Upon checking, it appears that your order did not go through. Kindly send us an email for further assistance.
Thank you and stay safe!
So I’ve talked to Roger at Treats who is the owner and I’m going to give him a chance to make my experience better. There will definitely be an update, but so far I will say that I’m content.
Update: Just received my treat boxes n overall I’m for sure a lot happier with them. The only thing is it’s super hot out and shipping chocolate in a hot delivery truck...... pretty sure it’s obvious. So I’m a little disappointed and really hope they will take into account the seasons and where the boxes are being shipped. Other then that I’m pleasantly surprised and glad I gave them a chance at redemption. 😆 Even though I was super bummed about something that was replaced, I absolutely loved the replacement! Now I’m going to have to think about renewing my subscription and making room in my fridge for the whole box (just in case).
Thank you for your feedback and for giving us a chance to provide you a better treats experience, Lauren! We appreciate it!
Thanks again and have a great day!
I purchased a 3- month subscription for my mother who has traveled the world. She absolutely loved this gift and looked forward to every new box. She said the boxes were packed with a variety of treats and she liked them all. The boxes came on time. I am very happy and will order another subscription in the future. I may even order some for myself! Rose, in Customer Service is great too. Thank you for your help Rose!
Thanks for leaving us such a wonderful review and we are thrilled that your mother loved the Treat experience.
We are so grateful for your kind words. Again, thanks for sharing your review with us and the community.
Stay safe and have a great week!
Got as a present for a friend she loved it.
We're happy to know that your friend loved the Treat box and thank you for sharing this with us!
Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon!
The shipping was really quick, and the treats tasted pretty good too. I'd say its a good deal for someone who wants to try a subscription box without paying a massive amount of money.
Hummin, thank you for the great review! We're so happy you loved your experience. Cheer!
Amazing. I love the different countries.
Thanks so much for your feedback! Looking forward to your next box!
Great gift for the man who has everything! I bought this for my husband for his birthday. The box came before expected and was full of fun snacks! It also included facts about the country and a recipe to try. We were very happy with the box!
Thanks for the awesome review, Jenna! We are working really hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Have a great week. Cheers!
They made fun boxes with good information about the country the treats were selected.
Hi Amanda, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Have a great day and stay safe!
The perfect box to try with family!
Thank you for the great feedback and we are glad to know that you liked the Treats experience.
Have a great day!
This box is so much fun for families!! It has alot of size but also facts about that country!! Cant wait until our next one!
Thanks for helping us with your review! We're here if you need anything.
Cheers and stay safe!
Fun for the whole family. Will order again
Thank you for your wonderful feedback. We're glad that you and your family had fun with our box of treats.
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