I have been charged twice and have still received NOTHING. I contacted the seller who informed my first box would be shipped from within the US on April 5th. Today is the 13th and still nothing......so, to sum up, paid for 2 boxes so far and received NOTHING!!!
Never received order
So very disappointed! I made purchase back on May 6th. I never recieved my bag. Now a second payment was taken on June 15th. Still no bag or bags. I have reached out via messenger got a response over a week ago and still nothing. Now you don't even answer my messages. Wow realy wish this was different !
I stopped after being charged 2x 's and not receiving my bags. Took a very long time after several complaints and writing to finally get 1 package with no medicine bag. I have yet to receive the 2nd I paid for or an answer as to when my package is arriving? I was informed this was due to there move but perhaps stop the subscription or tell us before taking our funds, as that happens fairly quick. Products and curation overall was not that great in my sincere opinion, their witchy one is way better. I know inflation is affecting everything but I did not think enclosed items were worth the price, perhaps we are paying for cost of shipping. Also the title of this subscription is called MEDICINE BAG but you get none. I finally saw that in the description but its a bit misleading and confusing. Occasionally the curator says she may decide to include one. In the future if they Include medicine bags and improve shipping it would be a awesome little subscription but if not this one is just not worth it, in my humble opinion.
I have messaged the seller several times regarding when will my bag ship out however customer care is non existent! I have gotten zero reply back in weeks! Listing states bags ship out 4-5th every month sometimes there is a delay! Well it is now two weeks over the date and no word from seller! Seller Jas my money but I have nothing in return! Buyer be ware! Then they ignore all emails you send so their communication is terrible and is non existent! I believe in giving people the chance as well I always try to work things out before leaving a bad review! I have been more than patient as well fair! NEVER AGAIN will post this on you tube to our followers as well reporting to cratejoy!
EDIT Version of review: So after no reply to emails well over a month and weeks later on the 18 of November still no bag from purchase in October I get an email from seller stating I am refunding your money and canceling your sub now!! So I left an honest review she cancels my order and gives me my money back after waiting what 5-6 weeks for a bag! No other response no explanation on where bag went no apology nothing just canceled.order and refund! Horrible way to conduct business and horrible treatment to customers! It is now few weeks before christmas what am I to do now! This was a present for my daughter who mind you had...
Hi Jessica, The energy exchange was out of balance with the many emails and negative content within them. It is ok that this isnt the box for you. We sincerely wish you all our best.
Never recieved anything. Waited 5 months. Won't bother again, customer service is terrible.
Hi Barbie, I am so sorry to hear this. I absolutely understand your frustration. Upon reading your review, I looked up your account and checked the tracking number on that package. It shows that is was dropped off at our local post office here but did not move thereafter. I will look into this and be in touch. Please, always remember to check tracking numbers. Once a package is in the possession of the USPS, it is then in their hands. We will always help however we can though. With Warmth, A.
I have been a subscriber to several new age/witchy boxes and chose this one specifically because I wanted the lovely handmade spirit bags. I got my first box last month and it was very nice--but this month I instead got a few random crystals, a bracelet, an arrowhead, and a tiny 2x2" chest. The overall expense looks far less than the price I paid for the subscription and I wasn't impressed with the letter about how the seller was moved by the universe to stop shipping out bags. I feel like I was ripped off by a bait and switch, especially since I was already charged for the April box which presumably also won't have the bags I subscribed for in the first place. It's bad business to totally change your product line with no heads up; it would have been more ethical to end the Spirit Bags line and start a new random box subscription. So basically I'm paying for something I'm not getting and it's just another random new age crystal box now--sad.
Una Spirit is an offering that encompasses more than just my bags. The concept is a medicine bundle. I offer sincere guidance via my carefully written description of the items and focus each month. I choose the focus & items in a unique manner that is from a genuine interest in supporting others on their journey. I understand you were disappointed about the bags. But this is no bait and switch. I've been making the bags for our dear subscribers for 3 years now. Each bag takes time and we have a few hundred subscribers. Can you imagine? Its a labor of love. I shared openly with my letter knowing that those who are in alignment with this offering will understand and stay...
Never received my first order. I am glad I skipped the second already and won't be charged again for something I will never receive. Definitely a great idea but either a very disorganized company or a scam now.
You are mistaken. You are not remembering our shipping policy when you signed up on November 7th. Our shipping policy changed as of 3 days ago now due to a desire to better serve our subscribers. We now offer immediate send off of the first box. When you signed up, our policy still stated boxes go out on the 5th and 6th of every month. Your beautiful bundle sends off tomorrow Alicia(the 6th). Please always feel free reach out for clarification if you are unsure. All my best.
It would be nice to give a review, but unfortunately there haven’t been enough deliveries. My shipping date was moved and then moved again. This would be great if they actually delivered the product rather than excusing not delivering.
I'm glad we have since discussed this shipment. I had not noticed this review until now. Its important to me to always reach out to a 1 star review for clarification. With the handmade nature, we can certainly run behind. Each bag takes a great deal of time and care. I try my best to give updates on delays. I hope your friend thoroughly enjoyed his gift shipments and I hope to see you return.
I have not received any of my packages.
I bought a subscription for my daughter for Christmas. The gift that keeps on giving. We even received the first bag in time. My daughter loved it. Since then, we are still waiting for January's bag and we are now into February. My account was charged but we never received anything. I tried to contact support twice but no response. I will be cancelling the subscription and asking for a refund. I won't hold my breath on that though. Terrible way to do business. I would never recommend.
Your sign up date was December 8th. This would have normally aligned you with the January bundle but we were doing some extra work on our end to ensure everyone who signed up before Christmas, received a shipment early in time for Christmas. So yours went out December 17th. Your renewal date was then January 17th. This aligns you for the next bundle to send off in 3-4 days from now. Nothing has gone awry. Everything is on track. Please, next time reach out or log into your account to be clear on the details. I checked my email history and did not find anything from your email on account. I wish you the best. Gentle, peace in your heart. Blessings!
Paid for subscription in march. Was told package would be sent out on the 5th of April per shipping policy. Contacted seller on April 8th was told package would be sent out the following day....it is now the 11th and I have yet to see a tracking number of package. At this point is just like my hard earned money back. I understand life happens but if you're running a business where people pay you for a service/ product you need to make good on that. If you're running behind that's fine but let people know they won't be receiving what they paid for when they thought they would. Just not good business practices, I hate leaving bad reviews but I have contacted you twice..yes you responded however you didn't make good on the response I received. I love homemade things and was excited to subscribe but I will be swell elsewhere. I hope you have a great day.
Hi Jennifer, what I send out is largely handmade. And I care a great deal about detail and quality. I am largely a one woman show☺ Lovingly creating and crafting these items from my little yurt with so much heart and soul❤ I'm sorry I couldn't get these out in time. Crafting each little pouch by hand takes time. This is really a unique box in that I don't generally order a bunch of items and just pack them. There's so much more involved and this can take time. Im sorry you won't be staying with on this journey but I do hope you enjoy the bundle that is heading your way. All packages ship out today and tomorrow as was mentioned in my message...
I received the package with a book missing and a note stating I could get $5 off my next order or a free medicine bag necklace with $20. What it doesn’t say is that it costs $6 shipping for the medicine bag necklace. Not worth it when I can go to my local shop and get better items for cheaper cost. Very disappointed with my first time experience with this company.
Thank you for taking the time to share your feedback. I was very disappointed to not be able to include the book in some of our subscribers boxes. I choose all items with a great deal of intention. I wanted to find a way to make it up to our subscribers and decided the best way would be to offer a high value necklace bag from my site that I handcraft(as you can imagine, a great deal of time for so many). Or a $5 credit towards ones next box. The bag I included within this box has a retail value of $12, the necklace has a retail value of $15 and the crystal has a retail value of $3. So, a $30...
Scam. Was charged never received anything and they will not respond to emails.
I've just checked and we have no history of emails from you. Please make sure you're emailing us at our support email. I'm so sorry this was your experience. Blessings & Best Wishes, A.
Dollar Tree quality picture with frame, cheap silvertone dragonfly necklace. stick with cords, Una S pirit Bags, they are better than cheap silver
Hi Brenna, I am sorry to hear of your disappoint, sincerely. What I create is intended to uplift and inspire you on a deeply spiritual level while always including one of my handcrafted leather(ethically sourced) medicine bags. Creation of the bundle takes time as it is an endeavor of the heart. Handcrafting the bags take time. And so, with all that is put into these, I hope you can understand why a necklace would not be sterling silver, etc. I hope the items you've received come to offer something special in your daily life and perhaps you'll give us a try again in the future.
All the beautiful pictures really drew me to these... So I signed right up Nov. 1st! Shipping was supposed to be on Dec 5th. It didn't ship until the 14th. I got it today the 16th. Okay, delayed. Whatever.... Then it has a necklace.... It's opalite (but looks like plain glass to me). Not to mention it is all tangled in a knot that I can't even get undone lol. The bag is cute. One of the items did not fit so you can have $5 off your next box or choose a necklace bag with a code (and pay shipping). With the hastle of this 1 box and being the very first box I was disappointed. Needless to say I went ahead and used the code and ordered a bag. I even spent a few extra bucks to make sure it was a bag I liked otherwise I was wasting shipping money for replacing an items left out of the box. It doesn't matter if it was worth more. We were delivered an incomplete box. I ordered back in December and am again waiting....... I contacted and am again getting excuses for the delayed shipping. I dropped my rating. I gave it a 2nd try because I was really wanting to love this experience. I'll leave quality up because the bags are handmade and cute and some of...
Thank you for taking the time to share your experience. I completely understand the frustration with the delay on shipping. I handcraft these bags one by one and they do take time. We have many subscribers at this point. I have now begun offering immediate shipment to new sign ups in hopes of remedying this issue. Opalite, in itself is a manmade glass, as many are aware. I chose opalite for our subscribers for its glowing appearance. As was shared in the altar card, my vision was for one to wear it as a symbol of a guiding light into the new year. To light the way for all goods things to come. I was very disappointed myself when I couldnt include the book...