I have enjoyed Victory Coffee. In fact I started out getting 60 cups per month, increased to 90 cups and I am about to increase to 120 cups! I email any questions and get a quick response. I love the coffee so much that Ive quit drinking coffee at work cause after drinking Victory coffee the other coffee tastes bland. I say great job Victory Coffee!
I really wanted to support a veteran owned business but, I had an error in my last order (trying to order more per month) so I tried to contact customer service a few times and no response. I sent the product back over-night and they signed for it. I was asking them to send the correct items or refund. I got nothing. Went to my bank to have them reverse the charges only seeing that I got charged AGAIN! The only time I got a response is when I cancelled my subscription. Terrible service. Stay away!!!
I ordered coffee to be delivered to my house and but it didn't arrive. After writing several emails, I was told to contact USPS. Yea, right. After waiting over 40 minutes for an agent, I tried to fill an online USPS lost mail form, which requires the address of Victory Coffee. Nothing on your web address with that info. Then USPS online service goes down. Then USPS hangs up on me, I have to call back, and wait 36 minutes for an agent. GET ANOTHER MAIL SERVICE. I just want my money back. The order form from Victory said the package was insured, but no one at your company is offering that. VERY POOR SERVICE.