We are so sorry that you didn’t have a positive experience with Butterfly Box. Our customer's experiences are extremely important to us and we strive to make sure all of our customers are happy. We would love to replace your watch with a new one, a comparable item or to refund the price of the watch if you would like. We will always do whatever we can to remedy any unforeseen issues that may arise with our boxes as customer satisfaction is our number one goal. We appreciate your feedback and look forward to promptly resolving this issue.