Hi Vicki! Thanks so much for trying our service out. I am sorry to hear that you were experiencing difficulty when attempting to cancel your account. We are happy to process the cancellation on our end, and refund any charges you did not approve of. Please reach out to us via email and we will get it resolved.
In case it is helpful, any time you cancel a subscription through Cratejoy, you will receive a confirmation email letting you know it went through. If you did receive this email but it appears that the account is somehow still active, please reach out Cratejoy support to troubleshoot this backend error. Either way, we will get it taken care of as soon as possible.