Contacted the company several times to enquire about my order and never ever received a response. Very poor customer service. Cratejoy contacted company on my behalf and they didn't even respond to them. Horrible service. I've never experienced something like this. Just dead silence. And by the looks of the more recent reviews, I'm not the only one who experienced this. Pay attention to the dates on the reviews before buying, the more recent reviews are not good! The ones that bring the star rating higher for this company are from years ago!
Shipping is extremely slow.
Coffee is okay, nothing to rave about and bags are smaller than anticipated.

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Cindy Kratzke

Nov 18, 2020

Cindy K.

1 Review

2 Helpful Votes

Subscribed for 2 months

★☆☆☆☆

Overall

★☆☆☆☆

Shipping

★☆☆☆☆

Quality

★☆☆☆☆

Curation

We have not received the product yet. I have tried to contact you via email and phone and noone has replied back to me. Customer service has been very poor. I would not recommend your company to anyone.

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Box missing; no response from Brothers

Jan 25, 2021

Celia E.

1 Review

1 Helpful Vote

Subscribed for 24 days

★☆☆☆☆

Overall

★☆☆☆☆

Shipping

My box never arrived, and Brothers' coffee never responded to my requests for a replacement. I filed reports with the postal service and my payment processor -- but after 3-4 attempts at contacting, heard nothing from this subscription service. Very disappointed.

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Bad service

Jan 03, 2021

Rita C.

1 Review

1 Helpful Vote

Subscribed for 23 days

★☆☆☆☆

Overall

★☆☆☆☆

Shipping

Have been trying to find out the status of my gift notification and shipping to no avail. Poor communication and customer service for sure! I won't be purchasing anymore from them.
Don't have a clue how the product is, but hope it's decent if does arrive.