A coffee club subscription box with a cause.

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Brothers Coffee Company reviewsReviews

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Handled cancellation well

Jun 15, 2018
Dani S.
1 Review
1 Helpful Vote
Subscribed for 2 months
Overall

While the coffee we received was not good, the company handled our complaint and cancellation very well. Good customer service. Perhaps it was a bad batch from their supplier?

Verified Purchase
Brothers Coffee Company said...Nov 13, 2019

Hi Dani,

I'm sorry we never were able to figure out what happened to your coffee via email! We had a number of great reviews for the particular one you had issues with. I'm worried the bag may have been damaged in transit.

Either way, thank you for giving us a chance and I hope you find excellent coffee wherever you get it from!

-Matthew

Seller

Somewhat satisfied

Mar 21, 2019
Edward A.
1 Review
2 Helpful Votes
Overall

I really enjoyed the concept and it was fun to get something new to try each month... but overall I wouldn’t say that I received a coffee that I would want to buy more of.
This was a gift and I was told they had indicated bold/dark coffees but that didnt seem to line-up with my expectations of what those would be. I can’t fault them for not being my preference but I wouldn’t continue this gift box

Brothers Coffee Company said...Nov 13, 2019

Hi Edward,

I'm so sorry we didn't live up to your expectations!

We find a new roaster each month, something unique in the coffee subscription business. While this provides our customers with plenty of coffee-adventures, sometimes we work with roasters that might specialize a bit more on the light side or the dark side. That is why when signing up we make sure to tell you if you select "dark" you'll get a range from medium to dark.

The vast majority of our roasters are great at the whole range of roasts, but some would like to shy away from anything dark enough for them to call it "burnt." We happened to be working with one of those when you received your coffee.

We're so glad you gave us...

Seller
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