I tried the November 2020 Penspiration box as my first Cloth & Paper product. I write a lot by hand and love pens. I liked the the C&P image of curating good pens. Wow, what a disappointment this box was! First and foremost: the pens were ALL cheap China-made pens. Somehow the marketing (and youtube unboxings) gave the impression that the pens would be Japanese or other high quality pens. The value of these pens does not match the price of the box in any way. One of the November pens even is a Sarasa Clip copy with a different name. The shipping also took about a month from the US to Europe. Don't waste your money on the Penspiration box.
Terrible box - had 3 random pens snd that was it!!
Hi Frances, thank you for sharing your concerns with us. We are so sorry to hear that you were disappointed with your pen box last month. The Penspiration box includes 4-6 pens and pencils each month to get your inspiration flowing, plus an extra goodie to compliment your new pens. Our recent box included 5 unique pens, a pen pouch and pen testing card showing you what inspired the month’s pens. You can also see our contents for current and previous boxes on our Unboxing Blog for reference and to verify what you should have received. If you did not receive all of the items in your box, please reach out to our customer service team and we will be happy to help you. Thank...
Yes, that's only the first response from Cloth and Paper and the afternoon revealed even more communication as they would only issue a refund IF I removed my review. Isn't that a right? Freedom of speech? I'm just not willing to wait months while throwing money down the drain for a decent box from this company.
Worst subscription box I have ever tried. DO NOT PURCHASE. you’re better off running to your local OfficeMax and picking up 7 pens there.
Thank you for trying our box, although we are sad to hear that you didn't care for it. We would love to know more specifically what you didn't like about the pens as well as what your expectations were as the box is delivered as described each month. Also, can you fill us in on which month's box are you referring to specifically, as this review was left 60 days after your last delivery?
Please understand this feedback is always helpful for us to ensure we are delivering the best service possible, which the vast majority of our customers would agree is the case, but we would need a little more detail to implement a meaningful change based on your review. We are looking forward...
Purchased a one month gift option for the wife as a surprise and was disappointed with the product.
For $38 you would expect more. The planner felt cheap and very basic. Definitely did not feel luxe or warrants the cost and the wait that can’t be solved with a quick trip to staples or target...for a lot less.
Honestly I had been counting the days till I got my box. I was so excited and looking forward to it. When it fiiiiiinally arrived (it took forever)....I was so let down and disappointed. I cannot believe I paid what I did for what I received. I'm really sad. I wanted to love it so badly but I feel like I got the cheapest pens on earth in colors that nobody else on earth wanted in a plastic envelope that are 10 in a pack at the dollar store and it almost brought me to tears. Bummer. And I thought it was supposed to be the special birthday month edition too!? And all the other unboxings for past months that i watched seemed great... idk i feel like i got ripped off and I'm unhappy. :( im almost embarrassed I paid for this for even one month. Itr sounded like a nice idea but yeah... super unhappy with what I received. unsubscribed immediately.
My box included 5 pens. A total joke and the pens are nothing special. Pens they took out of packs from Walmart. What a total rip off. I’ve never left a bad review but this should not happen. Pens cost at most less than $5. Waste of my time and trip to post office
Thanks for reaching out. I would love to assist you with your concerns.
It sounds like we may have missed a pen in your box because there were supposed to be 6 pens in the box. Here is a link to the unboxing blog post: https://clothandpaper.com/blogs/unboxing-blog-posts/december-2018-cloth-paper-penspiration-box
Can you please tell me which pen you are missing so we can be sure to get it out to you? Please understand that here is a human element to every thing we do here and it is possible that we made a mistake. However, it is also important that we replace any missing or damaged items immediately.
On another note, can you tell me what your expectations were for the quantity of pens that you would be receiving. In all...
I can’t believe how substandard this is. I just read Merekes review, and I just want to say “Ditto” I got a bunch of 6 hole inserts I can’t use. Two postcards instead of 4, one package of stickers. The pens? MEH. The Staedtler highlighter is good quality. I know, because I use them. I’ve just never seen them in beige.... I have a set of the Monami plus pens. I gave them away because they’re not so great. The white plastic highlighter? Broken. I also got some cool thing. All the packaging is in Japanese, so I have no idea what it is, and it’s not on the blog. The Tombow pwn works well, but beige..I’m keeping the pens that work, the 2 postcards, and the tiny beige (!) journals. I’m sending the rest back to you all. Feel free to send it along to some other beige loving sucker with $$$ to toss around
Hi Susan, sorry to hear that you did not love your box as the vast majority of our other subscribers did. It seems as though the only value I can add is pointing out that you were designated to received Personal Wide inserts which it sounds like that is what we sent you. Selecting your paper size is done when you signed up and there is a separate option to choose items that do not require a ringed or disc bound planner. We certainly could have assisted you with this during sign up or after receiving your box given the opportunity.
We aren't sure how familiar you are with our box or brand before hand but we always work to embody...
MY BOX HASN'T ARRIVED YET!
We just received your review through our Cratejoy platform. We are always here to help and can certainly assist you.
As listed in the description, our subscription boxes always ship between the 19th and 23rd of each month. Your box actually shipped on the 19th, however traveling internationally it will always take a few extra days. USPS International First Class Packages are estimated at 6-10 business days which we are still within that timeframe. At the same time, once a package leaves our office we have zero control over the day it is delivered. You would need to contact USPS, the Brazilian partner to USPS, and/ or your local customs office to understand what is causing a delay if you feel there...
I love writing supplies more than most, so this is almost always an uplifting mailbox arrival. However, I am not overly attached to my phone, nor my computer. A small, printed description of the box contents mailed within the box (art snacks anyone?) would make this irritating box a five star product. As is, I find it difficult to appreciate. I look forward to receiving and opening the box and then....am disappointed at best.
Thank you for the feedback, we are sorry to hear of your frustration. Often we are unable to include that level of detail on a printed card because we operate the pen box on a "just in time” system of shipping. With that being said, we work to include as much detail as possible on our unboxing blog which is posted to our website under the "Monthly Subscription” Tab.
Hopefully this is along the lines of what you were looking for and now you know where to find it for future months. Just let us know if you have any additional questions or concerns. We are always here to help.
The pens I’ve received so far are fine point gel pens (which I hate) from China. Not well made and definitely not worth the price of the box.
Totally a letdown.