I started a six month subscription service May 1, 2019, which would end this month (6th Month October) and would be auto-renewed by the 15th of the following month if not canceled. This is documented and stated clearly in the first welcome email address following signing up for the subscription. However, this did not happen instead they shipped out my 6th box from my original subscription and charged me for another 6 months an entire month early before what's stated in their welcome email. So even if I planned to cancel on the 15th of October and not renew they already had my money. Their welcome email also states I can cancel anytime, in addition, to clearly stating auto-renewal would occur the 15th of the following month after the original subscription ended. Now I am trying to get a refund for the new 6 month subscription I do not want and can't contact anyone on any of the email addresses linked to Comicboxer. I am unemployed on top of everything and my bank account took a hit because of an early renewal that should not have occurred if it happened in November as stated in the welcome email I would eat it but this did not happened.

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Extremely disappointed.

Sep 25, 2019

Chaitali M.

3 Reviews

3 Helpful Votes

Subscribed for 1 month

Overall

Shipping

Absolutely terrible customer service. Communication is seriously lacking. I haven't received any of the boxes that I paid for yet so cannot comment on the quality of products or curation. If I ever do receive any of the boxes, I will update the ratings for those categories. However, until then it is 0 in every area.

Update: I had to request CrateJoy to intervene and get the issue resolved. They were very prompt and helpful. I cannot say the same of these guys. I would suggest keeping away from them.

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