Stay away from this company because if you have any problems there will be not by any customer service to assist you in making things right.
Hi Courtney! We are so sorry to hear about your experience! How did you try and reach out to us? We are having our team reach out right away to help you. We apologize greatly if we missed your message but we are here to help! Keep an eye out for our message!
Don't waste your time or money
Hi Jessica! Thank you so much for taking the time to provide your feedback and we are so sorry to hear about your feelings. Our couples' experience is the absolute most important thing to us. If you ever need anything or if there is anything we can do to help, please let us know. We are always here and want to make sure you are taken care of! Happy Dating!
The Escape from the Howling Hotel was by far the biggest disappointment we’ve experienced this week by far. We’ve come to enjoy our date night boxes from Cratejoy, even going as far as looking forward to them each month. I have to say, this month was as if it came from an entirely different company. It was boring, poorly thought out, completely different from the usual and had zero relationship building exercises. It was pointless and we can’t get our free time back. We were constantly waiting for it to get better. Seriously, where did this come from?? It ruined our night. Do better next time.
Hi Janine! Thank you so much for taking the time to share your thoughts with us! The Escape from the Howling Hotel date night was an escape room box that focused on teamwork and problem solving as its relationship focal point. It was a new and unique concept to the normal boxes we've done in the past. We do always make sure to get as much feedback as we can from each date and we have noticed that this box has been one of our highest rated boxes. That being said, our goal as a brand is to ensure that EVERY one of our couples has a wonderful time on their date. It's feedback like this and experiences like yours that really help us improve...
this is a big waste of money contents in box are not worth the amount I paid for a 3 month subscription
Hi Julissa! Thank you so much for taking the time to give us your feedback! We are sorry to hear that the content was not up to your expectations. With each date night we ship, we try and pack as many games, activities, and items as we can. The most important focal point for us with each box is the games and interactive content to help you and your partner reconnect with each other. Having said that, we always want you to feel like you are receiving the monetary value you are looking for. Thank you so much for your time and please let us know if you ever need anything further. We are always here to help and ultimately just want to make sure...
I purchased a one-time box. I purposely did not subscribe to anything. But somehow, I still ended up with a subscription...
Hi Ruth! Thank you so much for taking the time to leave your feedback! We want to make sure you are all taken care of! It looks like you originally had signed up for our month to month subscription. However, we never want our couples feeling trapped in a subscription, so we always offer a refund after the renewal as long as the box has not been shipped. If your account did renew, but you did not want it to, please send us a message and we will make sure you are all taken care of! Happy Dating! :)
In what universe is a person going to put a unicorn cone on his or her head so someone else can throw a ring over it? Romantic? No. Fun? If you are five years old. Stupid? Beyond.
This was a waste of money. I threw it in the trash. I would not ask my spouse to even entertain such a stupid set of activities.
Thank you so much for taking the time to let us know what you think! With each theme we create, we try to focus on spontaneity and laughter. Yes, our themes can be a little goofy and cheesy at times, but our goal is to help break the ice and allow for some one-on-one connection. With this particular theme, our main challenges focused on creative problem-solving by offering some games to play to help build communication and teamwork (albeit unicorn-themed).
The specific game you are referring to was a part of four additional, bonus games we added to help offer as ways to play as a group or family. We know many families are stuck at home now and we wanted to add a few...
The sample date shown online looked cute and fun so I decided to give it a try. The “date” that I received isn’t really cute or fun. I’m not interested in guessing about Australian slang and researching Australian landmarks as a date night. I’m really extremely disappointed that the box’s focus is on “finding And giving support outside your relationship.” I didn’t sign up for a group date box, i thought it was going to just be for me and my partner. All the games are really meant to be done with another couple. No thanks. This box REALLY missed the mark for me. Waste of money. Shipping was good.
Hi Siobhan! Thank you so much for your feedback! Each month, we create different themes with different relationship focal points. Most of our dates have activities solely focused on you and your partner. With the Our Australian Adventure theme, we also included ways to turn your activities into a double-date in addition to the normal one-one-one activities. We are so grateful that you took the time to let us know what you think! Please let us know if you need anything, we are always here to help! Happy Dating! :)
I received notice that this had shipped on 1/1/2020 and it’s now the 9th and I still have not received thi
Hi Kelly! Thank you so much for reaching out to us! We just pulled up your tracking number and it looks like your first box should be delivered tomorrow. It is currently at your local post office. 95% of our boxes are delivered within 5 business days, it looks like your box was a day behind. Unfortunately, sometimes there are shipping delays due to weather or circumstances outside of our control. We apologize your box is behind! Please let us know if you need anything, at the end of the day, we just want to make sure you are all taken care of! Happy Dating! :)