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Cancelling

Apr 12, 2019
Victoria B.
1 Review
Subscribed for 6 months
Overall

I’ve tried to cancel it several times and it just kept renewing

Verified Purchase
Crystal Gemstone Shop said...Apr 12, 2019

Hi Victoria :)
I understand you are frustrated, but we did reach out to you. You wrote back in October of 2018 you were unhappy the shipping charge was as much as the box. We wrote you back that was a mistake, we refunded your shipping, and we never heard back from you.
Since then, you have received boxes in October, November, December, January, February, and March - and we still never heard from you.
I did refund this last renewal of the full $28, and I apologize this happened, but even if you didn't want to contact us, you could have contacted CrateJoy directly for cancellation and we could have resolved this at any time from October until now.
Customer happiness is extremely important...

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