I subscribed to debonair I received my first two months of service but after being billed for my third month I never recieved my order. A label was made but never shipped. I contacted them and was told they had a high volume of new customers and would be sending me my paid subscription along with a free month subscription but I never recieved either. I tried two months to reach them but they stopped responding to emails.
Signed up for a subscription for my husband almost a month ago and still have not received anything. Sent email to support who created a ticket and still have not heard anything.
My account was debited in November. They said they shipped Dec 12 and I have been emailing them ever since. It is Jan 25. They said they mailed me more on Jan 22 and sent the tracking number. All that does is say a label is printed and waiting in NY. It's 3 days later and nothing new on tracking. This place has to be a SCAM. I want my $40 back! I wanted to give 0 stars, but it wouldn't let me.
Still charging after canceling in February. I created ticket requesting my refund and they are still processing ticket. Every month I notify my charge card company to refund my money.
I ordered over a month ago and still have not been shipped my first box. Please address this issue.
Holy cow. Took 5 weeks to get first months, now 8 weeks later, still no second month. They don’t even respond anymore. Try their comptetitor, I’m contacting my credit card company and getting money back. This place is a joke.
They took 40 bucks off my card and i didnt even order anything. Just was reading on their website. Beware anyone who visits their sites you will be hacked and when try and contact them you get no replys or nothing.
Charge our card every month, but don't send the samples. No response when we contact them. We will have to cancel our credit card in order to stop the charges.
SCAM! SCAM! SCAM! They take your money you don't receive anything and they won't respond to you
They created a shipping label over two weeks ago, still haven’t shipped it. But they charged me, no response to emails. It’s a scam!
MY MAY subscription was "delivered" supposedly but it was never in my mailbox, when I checked. I have been emailing the company, but no one has been answering me at all. I am a little disappointed. When I was happy, they would write me back, but now that I am missing a cologne, I get no answer. This seems a little shady. Debonair-if you reply to the emails that I have been sending, I will erase this one, But if not, I will put negative reviews all over. All I want is the colognes I paid for. Thank you Esteban
This company will not last long due to it's inefficiency to deliver their product in a timely or reasonable time frame from the date of placing the order. i have given this company 2 opportunities to get this right and each time they did not deliver the product in a timely manner over 2 months each time. Would not recommend this product. I normally don't right negative reviews especially for a small business, but this warrants my time and energy to right a review
I have never had one shipment show up as promised from this company! They get your money up front and run months behind on providing you with what you paid for!!! They only gives excuses as to why the are constantly running months behind on shipping! Good luck if you try them.... Their idea is great!! Their business model and practices are horrible!!! Maybe they will get their act together before their ship sinks!
Never received my order. No response to multiple emails. This is a scam as far as I can tell.
I paid $40 on 11/30 and have yet to receive anything. They've taken down their phone number and removed the Contact and Support links from their site, as well as removing the "Message Now" and "Visitor Posts" sections from their Facebook page. They also deleted mine and seven other complainants Comments from the Comments section of the FB page. At this point it appears to be a scam, no more and no less. I have today disputed the CC charge and received a chargeback. I advise everyone to do the same (document EVERYTHING). BEWARE!
Purchased subscription at the end of November have not received first shipment as of January 6th. Submitted an inquiry (website claims response is usually within 24 hours) IT has been 7 days and I have not gotten a response either.
I started my subscription with Debonair Scent in August 2016. I did receive my cologne on time up until November's box which was very late, and now December's which still hasn't been shipped to me as of January 9th. The boxes I DID receive contained three samples of REAL cologne. The scents they "hand-picked" for my scent profile were actually really great, however on average only one sample a month was actually full, the other two were at best 2/3rd of the way filled [which is a big deal when they're only 3ML bottles]. The biggest issue I have with Debonair scent though, and the REAL SCAM is the fact that they put real product in the samples, and then offer you a discount to use on full sized bottles of the "name brand" product on their site. THESE colognes are shipped [without the customers knowledge] from a 3rd party store called frangrancex which is a TOTAL scam and only sells fake, knockoffs and for HALF the price Debonair Scent charges to ship them to you [even with the $15 off they offer subscribers]. I ordered a full sized "davidoff cool water exotic summer" from Debonair after receiving a sample of the real stuff in my first box from them. What I got was an obviously fake knockoff shipped from FragranceX which like I stated, was selling exactly what I bought for half the price...
All in all, the samples are okay if you're...