I purchased the monthly Subscription last month. I tried contacting Customer Service 5 different times during the month of April to see when will my item ship since they already took the money of my bank account. They never contacted me or sent the items and I am still out of $15.
My experience with this company has been terrible. It's impossible to contact anyone there. Your emails bounce back and their support form goes to a 404 error. It took two weeks from notification of shipping to receive the package. The colognes were Paco Rabane Millionaire (good), Michale Jordan (cheap and disgusting) and Lagerfeld (cheap, mediocre). They were all watered down with alcohol, so you don't actually get 4ml, you get 1ml.
I should have realized when they didn't have support options on the main page they were a BS company. I'm going to have to charge back, since I can't even functionally end my subscription.
I subscribed to debonair I received my first two months of service but after being billed for my third month I never recieved my order. A label was made but never shipped. I contacted them and was told they had a high volume of new customers and would be sending me my paid subscription along with a free month subscription but I never recieved either. I tried two months to reach them but they stopped responding to emails.
Still charging after canceling in February. I created ticket requesting my refund and they are still processing ticket. Every month I notify my charge card company to refund my money.
Not only was I billed with no product ever being received, but they never responded in any way to my multiple e-mails. They took our credit card info and either sold it to someone or created a fraud card themselves and used across the nation within 5 days of ordering.
Signed up for a subscription for my husband almost a month ago and still have not received anything. Sent email to support who created a ticket and still have not heard anything.
Holy cow. Took 5 weeks to get first months, now 8 weeks later, still no second month. They don’t even respond anymore. Try their comptetitor, I’m contacting my credit card company and getting money back. This place is a joke.
My account was debited in November. They said they shipped Dec 12 and I have been emailing them ever since. It is Jan 25. They said they mailed me more on Jan 22 and sent the tracking number. All that does is say a label is printed and waiting in NY. It's 3 days later and nothing new on tracking. This place has to be a SCAM. I want my $40 back! I wanted to give 0 stars, but it wouldn't let me.
They took 40 bucks off my card and i didnt even order anything. Just was reading on their website. Beware anyone who visits their sites you will be hacked and when try and contact them you get no replys or nothing.
SCAM! SCAM! SCAM! They take your money you don't receive anything and they won't respond to you
I ordered over a month ago and still have not been shipped my first box. Please address this issue.
They created a shipping label over two weeks ago, still haven’t shipped it. But they charged me, no response to emails. It’s a scam!
If you are thinking about ordering from Debonair scent then don't because they don't deliver your your perfume on time eve!!!! I got one order from them but they build me on November 27th 2017 and today is December 30th 2017 and I still have not received December's order even though they've asked me to pay for January's order on December 15th for get it they're not going to send me my perfume. I have emailed them I have texted them many many many many times and they keep telling me my problem is resolved but still no perfume in the mail so no it's not resolved and tomorrow I'm turning them into the Better Business Bureau. this is a horrible company do not subscribe to this company they are fraudulent
I paid $40 on 11/30 and have yet to receive anything. They've taken down their phone number and removed the Contact and Support links from their site, as well as removing the "Message Now" and "Visitor Posts" sections from their Facebook page. They also deleted mine and seven other complainants Comments from the Comments section of the FB page. At this point it appears to be a scam, no more and no less. I have today disputed the CC charge and received a chargeback. I advise everyone to do the same (document EVERYTHING). BEWARE!
MY MAY subscription was "delivered" supposedly but it was never in my mailbox, when I checked. I have been emailing the company, but no one has been answering me at all. I am a little disappointed. When I was happy, they would write me back, but now that I am missing a cologne, I get no answer. This seems a little shady. Debonair-if you reply to the emails that I have been sending, I will erase this one, But if not, I will put negative reviews all over. All I want is the colognes I paid for. Thank you Esteban
This company will not last long due to it's inefficiency to deliver their product in a timely or reasonable time frame from the date of placing the order. i have given this company 2 opportunities to get this right and each time they did not deliver the product in a timely manner over 2 months each time. Would not recommend this product. I normally don't right negative reviews especially for a small business, but this warrants my time and energy to right a review
I have never had one shipment show up as promised from this company! They get your money up front and run months behind on providing you with what you paid for!!! They only gives excuses as to why the are constantly running months behind on shipping! Good luck if you try them.... Their idea is great!! Their business model and practices are horrible!!! Maybe they will get their act together before their ship sinks!
Never received my order. No response to multiple emails. This is a scam as far as I can tell.
Same as Laurie I started my membership at the end of November and to this date (January 11) I'm yet to receive my samples. I contacted customer service via email and they stated I would get an email with tracking info as to my shipment. Going on 2 months and no samples. Very bad way to do business. They just charge your account and no samples. I'm having a hard time believing I'll ever get the samples. Smh.
Purchased subscription at the end of November have not received first shipment as of January 6th. Submitted an inquiry (website claims response is usually within 24 hours) IT has been 7 days and I have not gotten a response either.
I started my subscription with Debonair Scent in August 2016. I did receive my cologne on time up until November's box which was very late, and now December's which still hasn't been shipped to me as of January 9th. The boxes I DID receive contained three samples of REAL cologne. The scents they "hand-picked" for my scent profile were actually really great, however on average only one sample a month was actually full, the other two were at best 2/3rd of the way filled [which is a big deal when they're only 3ML bottles]. The biggest issue I have with Debonair scent though, and the REAL SCAM is the fact that they put real product in the samples, and then offer you a discount to use on full sized bottles of the "name brand" product on their site. THESE colognes are shipped [without the customers knowledge] from a 3rd party store called frangrancex which is a TOTAL scam and only sells fake, knockoffs and for HALF the price Debonair Scent charges to ship them to you [even with the $15 off they offer subscribers]. I ordered a full sized "davidoff cool water exotic summer" from Debonair after receiving a sample of the real stuff in my first box from them. What I got was an obviously fake knockoff shipped from FragranceX which like I stated, was selling exactly what I bought for half the price...
All in all, the samples are okay if you're...
I placed my first order December 10th & still I haven't received anything. I contacted the seller & haven't had any response.
Charge our card every month, but don't send the samples. No response when we contact them. We will have to cancel our credit card in order to stop the charges.
I ordered over a month ago for my husband for Christmas and haven't gotten anything yet, and was charged right away. They are supposed to charge me again on the 16th and i have sent 6 emails with no replies back and can't find a customer service phone number anywhere!!! Horrible customer service and I am so disappointed.