I ordered Finder Seekers on Dec 24 2018 and was charged for my first month that day. I tried to figure out when my first shipment is arriving on Jan 10 2019 through the site but it wasn't available so I reached out via Facebook. Lucy Calder "assisted" me with my questions by providing as little information as possible. After getting frustrated and noting that the customer service is bad she canceled my service and said it was due to an "insult" she received from me. My question was pretty simple. Why am I charged in Decemeber if I don't get the monthly service until February? She never answered. The exact insult was "Your customer service is pretty terrible, my friend."
Stephen, we are sorry that you could not understand that we only ship once a month and were sold out of last month’s box. Your subscription was promptly cancelled and refunded fully. We have thousands of happy customers who look forward to our adventures each month.
Until the company responds to the question I asked about a missing box, I can’t score higher. I have emailed twice with no response.
Customer struggled a bit 1) Customer service emails were sent to the wrong email address, 2) The wrong recipient name was entered for the order and 3) The wrong house number was provided. However, we guarantee our service and sent a new box free of charge to the corrected name and address.
I have heard excellent reviews about this game, but have not been able to experience it myself due to non-existent customer service. Multiple e-mail enquiries have been ignored.
Hi Susan. I’m sorry for your frustrations. We have no record of any emails from you and don’t see you in our system as having an order. Since we don’t have an email to respond to you, please send an email directly to me at email@example.com. We always respond to inquiries in a timely matter. Cheers!
my tracking number says my gift was delivered and it was not. this is the second order i have bought , and never received from cratejoy. this company is a complete scam.
Hi Morgan, we're sorry your package was stolen from your doorstep. As discussed, we have sent a replacement box, free of charge to you.
I have tried to get assistance with my order. I gave it as a gift and indicated on the order it was a gift and gave the seller the gift recipient's email. However, I received the email welcoming me to membership. I attempted to contact the seller to clarify, but the seller has not responded. I am concerned about what this indicates regarding the level of service.
Angela, we pride ourselves in great customer service and sorry that it took more than a few hours to research your issue with Cratejoy. We respond as soon as we can, never more than 24 hours. Your order was verified and is set to ship as desired.